Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Sonia Sonia

Yellowknife,NT

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

COROTHERS HOME HARDWARE
Yellowknife, Northwest Territories
07.2023 - Current
  • Assisted customers with product inquiries and provided exceptional service.
  • Resolved customer complaints efficiently. Processed transactions, returns, and exchanges accurately.
  • Maintained up-to-date knowledge of store products and promotions to better assist customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Implemented innovative methods for streamlining the customer service process.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Beauty Clerk& Cashier

Rochdi's Independent
Yellowknife, Northwest Territories
02.2023 - Current
  • Tracked sales data using computer systems in order to analyze trends in purchasing habits of customers.
  • Managed returns and exchanges of beauty products according to company policy.
  • Processed payments accurately using the register system.
  • Demonstrated knowledge of various beauty products including ingredients, usage instructions, benefits.
  • Stocked shelves with merchandise and kept inventory current.
  • Managed multiple tasks simultaneously while maintaining excellent customer service standards.
  • Created price tags and merchandise signs for new items.
  • Utilized technology to interpret and execute instructions and reports.

Sales Representative

HUGO BOSS
Richmond, British Columbia
  • Accurately completed all sales transactions and maintained cash and media accountabilities at POS registers.
  • Assisted with inventory, including receiving and stocking merchandise.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Provided technical support for customers using the company's products or services.

Education

Associate of Arts - Human Resource Management

BCIT
Burnaby, BC
04-2020

Skills

  • Strong time management skills and punctuality
  • Experienced with inventory management and point-of-sale (POS) systems
  • Detail-oriented with strong organizational skills
  • Familiar with administrative tasks such as scheduling, filing, and record keeping

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Certification

  • LinkedIn Learning** Administrative Professional Foundations (Online Course)

References

References available upon request.

Timeline

Customer Service Representative

COROTHERS HOME HARDWARE
07.2023 - Current

Beauty Clerk& Cashier

Rochdi's Independent
02.2023 - Current

Sales Representative

HUGO BOSS

Associate of Arts - Human Resource Management

BCIT

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Sonia Sonia