SONIA SHEHARYAR
Red Deer
Summary
My goal is to become the most important asset for your organization based on my skills and knowledge that I have gained through my previous & present job and education.
Overview
14
14
years of professional experience
Work History
MEMBER CONTACT CENTER ADVISOR
Service Credit Union
09.2023 - Current
- Answered questions about account types and banking products, such as CDs, money market accounts, loans, and credit cards.
- Checked on the status of customer accounts and tracked checks and payments.
- Reviewed and explained account charges for Customers.
- Assisted banking customers who are victims of fraud, theft, or identity theft.
- Assisted customers with replacing lost or stolen credit or debit cards.
- Provided superior customer service in a friendly and knowledgeable manner.
- Had knowledge of the Bank’s products and services and ensured accurate and correct information to customer
Customer Experience Associate
SCOTIABANK
12.2021 - Current
- Maintains customer relationship by responding to inquiries; documenting actions
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Records customer inquiries by documenting inquiries and responses in customers' accounts
- Improves quality service by recommending improved processes; identifying new product and service applications
- Updates job knowledge by participating in educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's checks, traveler's checks, and series e bonds
- Answers questions in person or on the telephone and refers customers to other bank services as necessary
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Site Manager
FAS GAS
07.2018 - Current
- The Gas Station Manager is responsible for the planning, organization, direction, control and evaluation of the gas station, and will provide merchandise and services on a retail basis
- The Gas Station Manager is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high
- Determine merchandise and services to be sold, and implement price and credit policies
- Locate, select, and procure merchandise for resale
- Develop and implement marketing strategies
- Utilize and cooperate with required customer appreciation and incentive programs
- Plan budgets and authorize expenditures
- Plan, direct and evaluate the operations of the gas station
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Resolve customer complaints
- Determine staffing requirements and hire or oversee hiring of staff
- Orientate each new hire on the basics of the facility and explain the training schedule
- Enforce all corporate, local, and state policies and procedures
- Create and maintain employee schedules
- Review timecards and employee schedules, ensure all shifts are covered
- Submit bi-weekly payroll info (time cards, payroll changes, new hires, and terminations)
- Enforce progressive discipline policy with counseling sessions and written warnings when necessary.
Food Counter Attendant
FRITO CHICKEN
06.2014 - 01.2016
- Provided the customers with the pleasant dining experience and quality service
- Conducted final check of food items prior to serving customers to ensure quality maintenance
- Ensured the cleanliness of dining area and food items before serving
- Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states)
- Worked in coordination with other departments to ensure that customers get quality service and satisfaction
- Assisted others in carrying out their part of preparing/serving meals
- Maintained serving standards and followed all regulations while performing duties
- Multitasking - Able to serve more than one customer at a time and handle multiple tasks
- Good judgment, problem solving and interpersonal skills
- Ability to work for long hours.
Cashier
PETRO CANADA
04.2013 - 06.2014
- Served and worked with gas and petroleum product purchases of the customers
- Rendered services to customers by informing and giving directors to travelers
- Processed all payments on purchases, gas and other products, whether cash or credit
- Executed inventory and stocking of goods and merchandise inside the store
- Performed record and bookkeeping at the end of the shift
- Products Price Scanner
- Run Cash Register
- Executed and performed inventory, stocking shelves, and monitor sales inventory
- Prepared and submitted daily sales and inventory report to General Manager.
Registry Support Assistant
CANADIAN HIGH COMMISSION
04.2011 - 03.2013
- Marking mail & faxes and putting it in order for proper filling as per set rules
- Opening and organizing TRV Passport, postal mail and faxes
- Printing and Pasting Visas on passports & sends out medical request & TRV approvals through courier
- Assist Visa Officer as translator during interview
- Update client's record on CAIPS/GCMS
- File Creation Of all FC cases + TRV + SP + WP creations
- Updating Pheps and send it for Ready For Visa
- Update IMM8 forms and put all documents in logical sequence with respect to SOP.
Administration Officer
RAWALPINDI CHAMBER OF COMMERCE
11.2009 - 05.2010
- To provide chamber members with fast, the most accurate and up-to-date information
- Purchase and contract negotiations of office stationary, ICT, allied office equipment with suppliers
- Filing and record maintenance & keeping inventory of office allied equipment
- Perform daily duties like fixed asset scheduling, Pool car & bike management, purchases, dealing with govt
- Departments, maintenance of vehicles/building/furniture/fixtures, visa arrangements (if any), construction sites admin related issues and coordination, security management & control, managing mobile/utility bills etc.
Education
Masters of Business Administration (MBA) - Human Resource Management (HRM)
VIRTUAL UNIVERSITY
Bachelors of Commerce (B.Com) -
UNIVERSITY OF PUNJAB
High School Diploma -
ELSIK HIGH SCHOOL
HOUSTON, TXTAX AND PAYROLL -
SUNDANCE COLLEGE
Calgary, AB01.2024
Skills
- Windows 95/98/00/XP/windows 7
References
Will be furnished upon request.
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
MEMBER CONTACT CENTER ADVISOR
Service Credit Union
09.2023 - Current
Customer Experience Associate
SCOTIABANK
12.2021 - Current
Site Manager
FAS GAS
07.2018 - Current
Food Counter Attendant
FRITO CHICKEN
06.2014 - 01.2016
Cashier
PETRO CANADA
04.2013 - 06.2014
Registry Support Assistant
CANADIAN HIGH COMMISSION
04.2011 - 03.2013
Administration Officer
RAWALPINDI CHAMBER OF COMMERCE
11.2009 - 05.2010
Masters of Business Administration (MBA) - Human Resource Management (HRM)
VIRTUAL UNIVERSITY
Bachelors of Commerce (B.Com) -
UNIVERSITY OF PUNJAB
High School Diploma -
ELSIK HIGH SCHOOL
TAX AND PAYROLL -
SUNDANCE COLLEGE
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