Sonia Sen
Toronto
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills in any role.
Overview
2
2
years of professional experience
Work History
Customer Care Representative & Administration
Skin Vitality Medical
09.2024 - Current
- A high-demand medical aesthetics clinic requiring exceptional customer service and multitasking across multiple communication channels.
- Handle high call volumes, manage chat queues, create lead files, and track customer interactions in the CRM system.
- Answered an average of 110 calls per day, efficiently addressing customer inquiries and concerns. Managed multiple chat queues, responding to over 138 messages daily while ensuring prompt and professional service. Created 20 lead files and utilized Salesforce to track customer interactions, update records, and support sales efforts.
- Improved customer satisfaction, enhanced lead generation, optimized response times, and ensured accurate customer data management, contributing to increased clinic efficiency and sales conversions.
Bookkeeper
Core21
05.2024 - 08.2024
- A co-working space requiring accurate financial management and record-keeping.
- Manage accounts payable/receivable, process payroll, and ensure smooth financial transactions.
- Used QuickBooks to process invoices, managing 52 financial records, and track transactions. Monitored incoming payments, ensured accurate payroll processing, and maintained vendor relationships.
- Improved financial accuracy, ensured timely payments, and strengthened vendor relationships, contributing to a stable cash flow.
Office Administrator
Give and Go Food Corp
05.2023 - 09.2023
- A food manufacturing company requiring efficient office operations and communication management.
- Manage office administration, answer calls, and maintain filing systems.
- Answered 30 calls per day internally, routed calls, and ensured efficient communication between departments. Operated a multi-line phone system, greeted visitors, and organized both electronic and paper filing systems for easy information retrieval.
- Enhanced internal communication and office efficiency, ensuring smooth coordination and improving overall workflow for staff.
Education
BBA - Finance And Human Resource Management
Trent University
Oshawa, ON06-2025
Skills
- Use of Salesforce CRM: Salesforce Reports & Dashboards, Customizing Salesforce objects and workflows, Managed customer data and sales pipelines using Salesforce, Created reports and dashboards to track key performance indicators, Automated workflows to improve efficiency in sales processes
- QuickBooks Online & Desktop: Invoicing, expense tracking, Financial reporting, Payroll Processing, Accounts Payable & Receivable Management
- Technical Skills: Microsoft Excel, Data Entry, Payroll Processing, Microsoft Office Suite, Report Preparation
- Administrative & Financial Skills: Office Coordination, Payroll Management, Employee Records Maintenance, Financial Tracking
- Soft Skills: Team Collaboration, Organizational Efficiency, Communication, Attention to Detail, Time Management, Strategic Thinking, Project Management
Languages
English
Native or Bilingual
Timeline
Customer Care Representative & Administration
Skin Vitality Medical
09.2024 - Current
Bookkeeper
Core21
05.2024 - 08.2024
Office Administrator
Give and Go Food Corp
05.2023 - 09.2023
BBA - Finance And Human Resource Management
Trent University
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