Sonia Sains
Calgary,AB
Summary
Highly motivated Senior Financial Advisor with career spent turning prospective leads into lucrative clients. Poised, sharp and possessing extensive strategy and client engagement experience. Proven history of accuracy and great client service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Financial Advisor
CIBC
CALGARY, Alberta
06.2019 - Current
- Meet an individual targets provided by bank for Mortgages , Account opening , mutual fund sales , Money IN and helping other Team mates in processing.
- Estate account opening and help clients in Estate planning proceedings.
- Help clients in Debt consolidation , Loans and credit planning.
- Created business plan and identified target customers by interacting on phone and in person, handling basic banking inquiries.
- Managed client portfolios on consistent basis and contacted clients to provide details on investments.
- Performed due diligence and valuation processes.
- Managed client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan.
Financial Services Representative
CIBC
CALGARY, Alberta
11.2016 - 06.2019
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provide an full range of financial services to clients based on evaluation of their business needs
- Devise and implement strategies to enhance loan selling
- Fulfill daily, weekly, and monthly sale targets and referral goals
- Maintain an highest standards of customer services, personal banking, and SAFE mortgage Licensing requirements.
- Identify cross-sell opportunities and use an same proactively
- Determine customer’s financial needs and offer them appropriate schemes and packages
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients and finance companies to find optimal solutions for financing.
- Led cross-departmental and divisional workflows supporting risk management.
- Kept energy distribution in balance between energy generating operators and trading hubs.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Documented customer interactions and relationships using CRM systems.
- Maintained regular contact with clients to inform about transactions and performance.
- Investigated resources of potential buyers to determine pay expected costs.
Customer Service Representative
CIBC
CALGARY, Alberta
05.2015 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Good understanding of specialized banking tasks such as preparing cashier’s checks and exchanging foreign currency.
- Functional knowledge of receiving and verifying loan payments and utility bill payments.
- Solid know-how of recording transactions promptly and in compliance with a bank’s policies and procedures.
- Excellent comprehension of balancing currency, cash, and checks.
Department Supervisor
Home depot
Calgary, AB
04.2013 - 05.2015
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Handled cash register, returns and refunds.
- Built and designed large displays weekly to promote specific products.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
GED -
Canadian Securities Institute
Canada06.2016
GED -
The Institute of Cost Accountants of India
Delhi , India08.2009
GED -
University of Delhi
Delhi , India 09.2005
Skills
- Client Interviews KYC
- Cash Management Strategies
- Analytical Thinking
- Investment Guidance
- Mortgage Sales
- Bank Products
- Financial Document Summaries
- Estate Planning
- Customer Complaint Resolution
- Investment Performance Reporting
- Investment Guidance
- Influential and Persuasive
- Client Confidentiality
Certification
- Certified Mortgage Advisor
- Certified Mutual Fund Sales Representative.
- Best Client Service award year 2016.
- Achiever of the Year 2019
Timeline
Senior Financial Advisor
CIBC
06.2019 - Current
Financial Services Representative
CIBC
11.2016 - 06.2019
Customer Service Representative
CIBC
05.2015 - 10.2016
Department Supervisor
Home depot
04.2013 - 05.2015
GED -
Canadian Securities Institute
GED -
The Institute of Cost Accountants of India
GED -
University of Delhi