Sonia Rathore
Calgary,AB
Summary
I am an experienced Banking Professional with 8+ years of experience in multiple industries including banking, non-profit organization and logistics. Successful management of onboarding activities, organizing and facilitating virtual new hire system access support; Exemplary record of collaborating with senior management to identify and mitigate potential areas of risk such as financial risk or reputational risk. Adept at supporting ServiceNow ticketing system, implementing key improvements, and troubleshooting issues. Seeking a challenging position to contribute technical expertise, ensure system stability, and deliver value through efficient problem-solving.
Overview
7
7
years of professional experience
Work History
Operations Onboarding Officer
Bank of Nova Scotia
Mississauga
03.2019 - 01.2024
- Provided operational and logistical support to Tahoe and Matheson campus
- Reduced processing time of access cards by 80% through a digitally interactive access card request form
- Led the Windows 8.1 return from Tahoe campus, ensuring timely and safe return of bank equipment
- Provide Level 1 and Level 2 support for internal users, troubleshooting issues related to O365, Teams, Windows 10, and various other applications
- Address support queries via multiple channels, including phone calls, chats, and self-service tickets, ensuring timely resolution
- Document and escalate issues as needed, maintaining detailed records in the ServiceNow call tracking system
- Offer technical support for practice-specific and proprietary software, with a commitment to continuous learning and training
- Resolve hardware issues for PCs, printers, peripherals
- Address support queries via multiple channels, including phone calls, chats, and self-service tickets, ensuring timely resolution.
Senior Accounting Clerk
Bank of Nova Scotia
Mississauga
12.2016 - 02.2019
- Administered end-to-end garnishment processes, applying regulatory requirements
- Developed and led informational bank policies, focusing on operational risk
- Investigated and resolved exceptional situations, consulting with legal departments
- Conducted training on AML policies and procedures.
Education
Computer Programmer -
Applied Technologies - Humber College
Skills
- Microsoft 365
- PowerPoint
- Teams
- SQL
- Adobe Acrobat
- ServiceNow
- Analytical Thinking
- Process Improvement
Volunteer Experience
- Committed Volunteer in the Humber College Student Federation
- Engaged in the preparation of events for: JDRF Conquer Cancer - Ride to raise awareness
- Raising Awareness for the Environment- Tree Planting, Campus Cleanup, Lights Off, Water Station and Cross-Campus Walk
- United Way Scotiabank Employee Giving Campaign - Communication Lead, organized and lead volunteer event (Women Shelter)
- United Way Puzzle Contest - Proposed Idea, Organized, Executed and Lead a successful event to raise awareness of the cause.
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Operations Onboarding Officer
Bank of Nova Scotia
03.2019 - 01.2024
Senior Accounting Clerk
Bank of Nova Scotia
12.2016 - 02.2019
Computer Programmer -
Applied Technologies - Humber College
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