Sonia Raposo
Ottawa,Ontario
Summary
Hard-working member with 25 years of experience in HR @ TOH. Compassionate volunteer known for high productivity and efficiency in task completion. Possess specialized skills in community outreach, event planning, and fundraising strategies. Excel at communication, teamwork, and adaptability, ensuring successful project outcomes through effective collaboration and problem-solving abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ESS Coordinator
THE OTTAWA HOSPITAL
Ottawa, Canada
05.1999 - Current
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Meet with the management team to stay informed of changes affecting operations.
- Apply customer feedback to service improvement efforts.
- Collaborate with staff members to plan schedules.
- Understanding of the OPSEU and CUPE Collective Agreement.
- Respond promptly to any complaints or inquiries.
- Participated in Diversity and Inclusion committee meetings.
- Assisted in the development of policies and procedures guidelines for the department.
- Prepared monthly reports summarizing EH&S performance metrics for senior management review.
ESS Assistant
THE OTTAWA HOSPITAL
Ottawa, Canada
05.1999 - 02.2019
- Perform clerical activities such as answering phones, emails, and monitoring schedules to ensure compliance with applicable collective agreements, and the resolution of any problems, etc.
- Understanding of the CUPE Collective Agreement.
- Answered phones and routed voicemails to respective employees.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Monitored office services mailbox for business support needs and requests.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Assisted organizational efforts by filing, entering data and answering phones.
- Performed accounting or financial analysis.
Education
Pharmacology -
Cité Collégiale
Ontario, Canada06.2011
Skills
- Organized
- Multitasking
- Calm
- Responsible
- Polite
- Client advocacy
- Customer relationship management
- Diversity and inclusion
- Project management
- Event planning
- Fundraising strategies
- Policy writing
- Community outreach
- Data entry
- Financial resources navigation
- Cross-department collaboration
- Empathy and patience
- Fundraising
- Volunteer coordination
- Community engagement
Certification
- Applied Behavior Analysis, 11/01/13, 06/30/18
- Applied Behavior Management, 11/01/15, 06/30/16
- ABA Communication & Social skills, 11/01/16, 06/30/17
- ABA Sensory Processing, 06/01/17, 11/30/18
Volunteer Experience
Autism Ontario, CHEO, 08/01/07, Present, Ontario, Canada, Creating a supportive and inclusive Ontario for autism. Equity, diversity, and inclusion, and we listen to understand. Power of working side by side with individuals, families, and communities to make informed choices about autism., Autism Ontario
Languages
- French, Native or Bilingual Proficiency
- English, Full Professional Proficiency
- Portuguese, Native or Bilingual Proficiency
- Spanish, Professional Working Proficiency
- Italian, Limited Working Proficiency
- Other, Elementary Proficiency
Supported Causes
- Autism
- CHEO
- SHH
- TOH
- Breast Health
- Sherleigh Greenberg
- Fragile X
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Elementary
Portuguese
Elementary
Affiliations
Member of the board of the CFFO coalition des familles francophones d'Ottawa
Volunteer Experience
CFFO member of the board
Proud member offering support and partnership. To gather, inform and represent Francophone families in Ottawa with developmental disabilities or impairments.
Timeline
ESS Coordinator
THE OTTAWA HOSPITAL
05.1999 - Current
ESS Assistant
THE OTTAWA HOSPITAL
05.1999 - 02.2019
- Applied Behavior Analysis, 11/01/13, 06/30/18
- Applied Behavior Management, 11/01/15, 06/30/16
- ABA Communication & Social skills, 11/01/16, 06/30/17
- ABA Sensory Processing, 06/01/17, 11/30/18
Pharmacology -
Cité Collégiale
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