Sonia Ramish
Tracy
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
10
10
years of professional experience
Work History
Orders Coordinator
Ameriprime Home Health Care
Tracy
11.2024 - Current
- Served as primary contact for patients' care teams, facilitating home health order acquisition.
- Acted as liaison among referral sources, agencies, health professionals, and field staff.
- Coordinated incoming calls, providing essential information to patients and referral sources.
- Conducted intake screenings by obtaining physician orders and verifying insurance eligibility.
- Analyzed required information to make preliminary admission decisions efficiently.
- Managed billing order list, ensuring timely requests for services.
- Oversaw tracker list management to confirm all F2F uploads met healthcare standards.
- Completed additional assignments as requested, demonstrating flexibility and responsiveness.
Caregiver
In Home Support Services
Stockton
07.2015 - Current
- Assist clients in addressing everyday personal needs such as toileting, bathing and grooming.
- Perform light housekeeping activities such as dusting, cleaning and vacuuming as well as cooking meals.
- Schedule appointments as well as arrangements to go to appointments.
- Arrange medication to be taken on time and providing appropriate reminders or administering medicine upon MD orders.
- Maintain record of wards activities, behaviors, symptoms for reference purposes.
Patient Service Representative/Insurance Authorizations
Radnet
Stockton
12.2023 - 06.2024
- Answer phones and greet incoming patients and visitors.
- Schedule patients for exams, obtain insurance authorizations, and input/update patient information in our medical system.
- Participate in various projects and/or meetings, occasionally travel to our other OC sites to receive training and/or help with coverage, and complete other tasks as assigned by management.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided customer service by answering patient questions and addressing concerns.
- Registered patients by verifying records to update computer system and patient charts.
- Utilized technology and specialized software to maximize productivity.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Scheduled patient appointments and procedures.
- Greeted patients upon arrival and directed them to the appropriate area.
- Guided patients through the completion of consent and other required medical forms.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Obtained proper authorization and identification to release confidential medical records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Client Service Coordinator
RobertHalf
San Ramon
03.2019 - 06.2023
- Manage 50 plus candidates through a tracking system.
- Ensure all candidates have met compliance requirements.
- Ensure all candidates meet healthcare requirements.
- Ensure all candidates have successfully onboarded.
- Run monthly reports.
- Use salesforce.com to update candidate profiles.
- Update all candidate activity.
- Manage candidates and eligibility.
- Data entry and perform other tasks as needed.
- Close out candidate profiles and upload into alfresco.
- Update checklist and package candidate profiles via computer.
- Answer all email and phone inquiries.
- Submit a candidate into the applicable system/portal.
- Review resumes.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Scheduled and confirmed appointments based on customer availability.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Receptionist/Qapi Clinical Data Clerk
Hospice of San Joaquin
Stockton
05.2018 - 01.2019
- Manage office and medical inventory supply.
- Answer phones in a professional manner.
- Customer service.
- Complete QAPI reports and manage team tracking of all reports via Netsmart.
- Create and Audit QAPI reports.
- Audit patient files. Set up office meetings as well as manage office calendar and outlook.
- Pick up mail and sort.
- Manage Triage binder.
- Run a daily patient list and file in the applicable folder.
- Manage emergency Laptop as well as keep patient list updated and current.
- Managed /operated emergency drills.
- Open/close office.
- Be a team player and help out staff members with tasks.
- Manage and Organize files.
- Managed nursing contracts and made sure contracts with Skilled Nursing Facilities were current.
- Manage Volunteer files.
- Assist palliative care with inputting patients into the system.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2004
General Ed
San Joaquin Delta College
Stockton, CASkills
- Microsoft Word
- Excel
- Outlook
- NetsmartHRIS
- Salesforce
- CRM tools
- Wand
- IQN
- ZeroChaos
- Providence
- Fieldglass
- Attention to detail
- Organized multitasker
- Prioritization
- Adherence to office policies
- Outstanding Customer Service
- Scheduling
- Data Entry
- Phone Etiquette
- Time Management
- Insurance verification
- Patient scheduling
- Time management
- High-volume call handling
- Organizational skills
- Team collaboration
- Cash handling
- Verify information
- Phone and email etiquette
- Dependable and responsible
Languages
- English
- Farsi
- Dari
Timeline
Orders Coordinator
Ameriprime Home Health Care
11.2024 - Current
Patient Service Representative/Insurance Authorizations
Radnet
12.2023 - 06.2024
Client Service Coordinator
RobertHalf
03.2019 - 06.2023
Receptionist/Qapi Clinical Data Clerk
Hospice of San Joaquin
05.2018 - 01.2019
Caregiver
In Home Support Services
07.2015 - Current
High School Diploma -
Will C. Wood High School
General Ed
San Joaquin Delta College