Sonia Prasad
12710 97A Avenue, Surrey,BC
Summary
To establish an opportunity with an organization that promotes integrity, dedication, and passion to providing quality care, strong team spirit, and puts superior value on people. Dedicated to providing exceptional client service through demonstrating professionalism, active listening, and problem-solving while focusing on completing tasks efficiently and effectively to add value and meet the organization's objectives with attention to detail. I would excel in a work environment where I can be an asset and utilize my skills and abilities to make a strong commitment and contribution to achieving a successful, positive, and goal-driven atmosphere.
Overview
20
20
years of professional experience
Work History
Assessment Clerk (Full-time, Term)
Canada Revenue Agency
Surrey, British Columbia
11.2022 - 08.2024
- Processed T1 tax return discrepancies, ensuring compliance with CRA regulations, accuracy in assessments, and efficient taxpayer support in the T1 Matching, Collections and Validation Division
- Verified, corrected and processed T1 return discrepancies, ensuring compliance with tax legislation and federal government policies.
- Managed high-volume workload, verifying financial documents, reconciling errors, and ensuring adherence to federal government policies.
- Managed SIN corrections, duplicate slip removals, and record adjustments to maintain tax accuracy.
- Handled incoming and outgoing taxpayer enquires efficiently and professionally.
Deputy Returning Officer (Term)
Elections Canada
Vancouver, British Columbia
09.2021 - 09.2021
- Supervised and managed polling station operations including polling station setup and closure, ensuring adherence to Elections Canada standards.
- Verified voter identification, issued ballots, and oversaw ballot counting
- Managed public interactions addressing voter concerns with professionalism.
Enumerator (Term)
Statistics Canada
Surrey, BC
05.2021 - 08.2021
- Conducted interviews and collected demographic data for the 2021 Census of Population, ensuring accuracy and compliance with Statistics Canada guidelines.
- Interviewed residents via phone and in person to gather and document census information while maintaining confidentiality
- Ensured data accuracy and completeness, verifying legal names, addresses, managed data entry, coding, and documentation in the Collection Portal System.
Facilities & Assets Coordinator (Full-time)
Ministry of Children & Family Development
Surrey, BC
05.2018 - 05.2021
- Managed and coordinated facilities operations, space planning, asset management, tenant improvements, and capital and expense projects across 50–100 MCFD offices, including specialized youth justice centres.
- Led office relocations, tenant improvements, and space planning initiatives, aligning with ministry objectives, accessibility standards, and sustainability goals.
- Oversaw procurement, inventory control, and asset management, including securing $170,000 in furniture purchases, tracking assets, and managing government fleet operations.
- Coordinated and supervised building maintenance, minor repairs, and contractor compliance, ensuring health, safety, and environmental standards were met across all sites.
- Tracked project budgets, reconciled expenditures, processed invoices, journal vouchers, and handling record-keeping of project charters, vendor invoices, and ensuring compliance with government financial policies.
- Collaborated with landlords, contractors, property managers (WSI, CBRE), vendors and internal stakeholders to resolve urgent building issues, maintain service levels, and ensure efficient project delivery.
- Coordinated office inventory, procurement of supplies, and asset management, maintaining cost control.
- Coordinated and supervised building maintenance service requests and projects. Processed building service requests, managed minor repairs,
- Assisted in budget forecasting and financial reconciliations for facilities services.
- Coordinated capital and expense projects, tracking budgets, reconciling expenditures, and ensuring compliance with government financial policies and procurement regulations.
- Led workplace strategy projects, integrating Indigenous cultural recognition, mobile work environments, and inclusive design to improve accessibility, staff engagement, and alignment with ministry priorities.
Team Assistant (Full-time)
Ministry of Children & Family Development
Delta, BC, BC
12.2016 - 05.2018
- Provided administrative support and collaborated with multidisciplinary teams including social workers, clinicians, team leaders, and directors to ensure smooth office operations, case management, and financial processing aligned with ministry policies and procedures.
- Managed procurement of office supplies, tracked purchase orders, and ensured proper documentation and reconciliation in accordance with government purchasing guidelines.
- Maintained document filing systems and record-keeping for sensitive, confidential client data, and daily administrative operations to ensure an efficient and organized work environment.
- Processed financial transactions, including petty cash, journal vouchers, purchase card reconciliations, youth in care cheques and direct-funded respite documents, with high accuracy and confidentiality.
- Led the Provincial Administrative Resource (PAR) File Conversion Project, supervising the secure transition of physical files to digital systems to improve data access, standardization, and record integrity.
- Managed government vehicle records, fuel reconciliations, and fleet service documentation, ensuring accurate tracking and supporting transportation needs.
Facilities & Assets Clerk (Full-time, Term)
Social Development and Social Innovation
Surrey, BC, BC
07.2015 - 10.2016
- Managed facilities operations, asset coordination, inventory management, and administrative support for the Administrative Supervisors, Facilities Management Team, and Provincial Profiling team to ensuring smooth operations in a high-volume, fast-paced call centre.
- Supervised service requests, managed procurement, and ensured compliance with government facilities policies.
- Managed building maintenance requests, government fleet operations, and handled incoming and outgoing mail for the office.
- Utilized Profiling matrix on Microsoft Excel daily, Microsoft Word to create Job Aids, and Microsoft Outlook for emails, vehicle and boardroom booking.
- Assisted in digitizing and converting records for improved accessibility and data management.
- Verified case management records and compliance documentation, ensuring accuracy and adherence to government regulations.
- Processed financial documentation, including petty cash reconciliations, purchase orders, and journal vouchers.
- Responded to service requests and facility issues, liaising with vendors, staff, and administrative supervisors.
- Ordered, replenished, and maintained office supplies, ensured the stockroom was organized and well-stocked for staff use, and ensured all printing areas were stocked with supplies; printed and replenished office labels for staff use.
Volume Counter (Term)
Canada Post
Vancouver, British Columbia
07.2014 - 07.2015
Personal Support Worker (Full-time, Term)
D. Alt Care Company
Surrey, BC
01.2013 - 08.2013
Cosmetic Merchandiser (Term)
Pareto Corporation
Surrey, British Columbia
11.2009 - 02.2012
Assistant Manager (Full-time, Term)
National Cash Advance
New Westminster, BC
04.2011 - 08.2011
Customs Clearance Clerk (Full-time, Term)
Carson International
Surrey, BC
10.2010 - 01.2011
X-ray Operator (Term)
Contemporary Security Canada
Vancouver, BC
12.2009 - 02.2010
Customer Service Representative and Dispatcher
Guildford Cab
Surrey, BC
01.2005 - 10.2009
Education
Medical Office Administrator
Langara College
Vancouver, BC06-2021
Project Management
BC Public Service
Vancouver, BC06-2019
Medical Terminology Certificate
St. Johns Ambulance
Vancouver07-2016
Marketing & Merchandising
LaSalle College
Vancouver, BC04-2011
Secondary School Diploma
LA Matheson Secondary School
Vancouver06-2007
Skills
- Office and financial administrative support
- Project, facilities, & assets management
- Service requests & work order management
- Federal and Provincial Government public sector polices & procedures
- Confidential & Sensitive information handling
- Filing systems & record keeping
- Document scanning, copying, & reconciliation
- Multitasking & Organizational skills
- Medical Terminology & Transcription
- Microsoft office
- Typing speed 50 WPM
- Data Entry with accuracy & precision
- Ability to work in a team & independently
- Vendor & Stakeholder engagement
- Vendor invoice processing & reconciliation
- Professional & Courteous Customer Service
- Problem-solving aptitude
- Government Procurement Processes & Inventory control
- Teamwork, collaboration, leadership, & succession planning
- Adaptable & Flexible
- Task and workload prioritization
- Stock replenishment & Inventory reconciliation
- Effective written & communication
- Class 5 driver's license & a clean driver's abstract
- Fluent in English & Hindi
Accomplishments
- Certificate of Appreciation – Premanjali Cultural Society of BC (2024)
- Certificate of Appreciation – Matching Program, Canada Revenue Agency (2023)
- Chief Executive Awards – L.A. Matheson Secondary (2003-2007)
- Business Computer Applications
- Marketing
- Entrepreneurship
- Keyboarding
Timeline
Assessment Clerk (Full-time, Term)
Canada Revenue Agency
11.2022 - 08.2024
Deputy Returning Officer (Term)
Elections Canada
09.2021 - 09.2021
Enumerator (Term)
Statistics Canada
05.2021 - 08.2021
Facilities & Assets Coordinator (Full-time)
Ministry of Children & Family Development
05.2018 - 05.2021
Team Assistant (Full-time)
Ministry of Children & Family Development
12.2016 - 05.2018
Facilities & Assets Clerk (Full-time, Term)
Social Development and Social Innovation
07.2015 - 10.2016
Volume Counter (Term)
Canada Post
07.2014 - 07.2015
Personal Support Worker (Full-time, Term)
D. Alt Care Company
01.2013 - 08.2013
Assistant Manager (Full-time, Term)
National Cash Advance
04.2011 - 08.2011
Customs Clearance Clerk (Full-time, Term)
Carson International
10.2010 - 01.2011
X-ray Operator (Term)
Contemporary Security Canada
12.2009 - 02.2010
Cosmetic Merchandiser (Term)
Pareto Corporation
11.2009 - 02.2012
Customer Service Representative and Dispatcher
Guildford Cab
01.2005 - 10.2009
Medical Office Administrator
Langara College
Project Management
BC Public Service
Medical Terminology Certificate
St. Johns Ambulance
Marketing & Merchandising
LaSalle College
Secondary School Diploma
LA Matheson Secondary School
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Kumar TusharKumar Tushar
Error Examiner at Canada Revenue Agency - Agence du revenu du CanadaError Examiner at Canada Revenue Agency - Agence du revenu du Canada
Gino VaillancourtGino Vaillancourt
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada
Kanika MahajanKanika Mahajan
Taxpayer Agent at Canada Revenue AgencyTaxpayer Agent at Canada Revenue Agency
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen