Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonia Pombeiro

Hamilton,ON

Summary

Experienced Manager offering proven expertise in streamlining operations, controlling costs and maintaining tight schedules demonstrated by successful 22-year Grocery retail industry career. Familiar with successful approaches for getting the most out of every team member. Good at working with bare-bones resources in fast-paced environments to achieve remarkable results.

Overview

21
21
years of professional experience

Work History

Systems Inventory Manager

Sobeys
Oakville, ON
05.2014 - Current
  • Instructed team members on proper preventive maintenance techniques to prolong life of equipment and reduce costs associated with breakdowns and service delays
  • Stocked and rotated inventory regularly to comply with company sanitation standards and boost suggestive selling efforts through clean and attractive merchandise presentation
  • Enforced proper housekeeping procedures across departments to guarantee satisfactory marks during regulatory compliance inspections
  • Streamlined delivery schedules and routes to alleviate concerns about possible reductions in product quality due to shipment delays
  • Supervised restructuring of policies and operating procedures to improve safety conditions and reduce material waste for overall healthier work environment
  • Analyzed production costs and product quality metrics to identify problem points and adjust inventory control programs as necessary for increased profit
  • Monitored employee work schedules to boost workflow during shifts and between transitions
  • Worked with senior management to achieve optimal yields on fish processing and limit waste
  • Improved team member performance through motivation and training
  • Managed employee performance through disciplining, coaching and counseling
  • Performed facility checks to verify cleanliness and client safety
  • Established clear objectives and set policies to achieve targets with minimal waste and expenditures
  • Directed work of multiple teams and assisted with meeting specific team project goals
  • Forecasted expected demands and created plans to accomplish objectives within set budgets
  • Tracked labor, sales and inventory and managed operations to maximize returns.

Assistant Store Manager

Loblaws
Etobicoke, ON
12.2003 - 04.2014
  • Restructured departments and modeled customer service techniques to advance sales position in competitive markets
  • Worked on sales floor and interacted with customers and employees to maximize and expand potential
  • Revamped systems, processes and training programs to reverse underperforming store metrics
  • Developed quality talent from within to retain engaged employees and remain competitive
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
  • Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth
  • Created and implemented innovative business strategies to drive record sales growth
  • Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
  • Issued detailed responses to complaints resolving customer service issues with timeliness and organization
  • Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
  • Resolved problems, provided open communication and recommended discipline and terminations
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Supported human resources initiatives by connecting with employees and proactively solving problems
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews
  • Monitored and adjusted staff schedules based on business requirements
  • Managed daily operations of our stores establishment and monitored activities to verify compliance with SOPs and safety regulations.

Education

Bachelor of Science - Psychology

Queens University
Kingston, ON
06.2002

Skills

  • Product preparation
  • Shipment logistics
  • Inventory control
  • Production planning
  • Regulation compliance
  • Build successful teams
  • Performance reviewing

Languages

Portuguese
Professional Working

Timeline

Systems Inventory Manager

Sobeys
05.2014 - Current

Assistant Store Manager

Loblaws
12.2003 - 04.2014

Bachelor of Science - Psychology

Queens University
Sonia Pombeiro