Sonia Pombeiro
Hamilton,ON
Summary
Experienced Manager offering proven expertise in streamlining operations, controlling costs and maintaining tight schedules demonstrated by successful 22-year Grocery retail industry career. Familiar with successful approaches for getting the most out of every team member. Good at working with bare-bones resources in fast-paced environments to achieve remarkable results.
Overview
21
21
years of professional experience
Work History
Systems Inventory Manager
Sobeys
Oakville, ON
05.2014 - Current
- Instructed team members on proper preventive maintenance techniques to prolong life of equipment and reduce costs associated with breakdowns and service delays
- Stocked and rotated inventory regularly to comply with company sanitation standards and boost suggestive selling efforts through clean and attractive merchandise presentation
- Enforced proper housekeeping procedures across departments to guarantee satisfactory marks during regulatory compliance inspections
- Streamlined delivery schedules and routes to alleviate concerns about possible reductions in product quality due to shipment delays
- Supervised restructuring of policies and operating procedures to improve safety conditions and reduce material waste for overall healthier work environment
- Analyzed production costs and product quality metrics to identify problem points and adjust inventory control programs as necessary for increased profit
- Monitored employee work schedules to boost workflow during shifts and between transitions
- Worked with senior management to achieve optimal yields on fish processing and limit waste
- Improved team member performance through motivation and training
- Managed employee performance through disciplining, coaching and counseling
- Performed facility checks to verify cleanliness and client safety
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures
- Directed work of multiple teams and assisted with meeting specific team project goals
- Forecasted expected demands and created plans to accomplish objectives within set budgets
- Tracked labor, sales and inventory and managed operations to maximize returns.
Assistant Store Manager
Loblaws
Etobicoke, ON
12.2003 - 04.2014
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets
- Worked on sales floor and interacted with customers and employees to maximize and expand potential
- Revamped systems, processes and training programs to reverse underperforming store metrics
- Developed quality talent from within to retain engaged employees and remain competitive
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth
- Created and implemented innovative business strategies to drive record sales growth
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
- Issued detailed responses to complaints resolving customer service issues with timeliness and organization
- Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Resolved problems, provided open communication and recommended discipline and terminations
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews
- Monitored and adjusted staff schedules based on business requirements
- Managed daily operations of our stores establishment and monitored activities to verify compliance with SOPs and safety regulations.
Education
Bachelor of Science - Psychology
Queens University
Kingston, ON06.2002
Skills
- Product preparation
- Shipment logistics
- Inventory control
- Production planning
- Regulation compliance
- Build successful teams
- Performance reviewing
Languages
Portuguese
Professional Working
Timeline
Systems Inventory Manager
Sobeys
05.2014 - Current
Assistant Store Manager
Loblaws
12.2003 - 04.2014
Bachelor of Science - Psychology
Queens University