Sonia Pastierikova
Toronto,ON
Summary
Detail-oriented, professional, reliable person, skilled at quickly learning new processes. Self-motivated with strong organizational and time management abilities. Adaptable with excellent communication skills. Able to work within a demanding and changing working environment, always remaining enthusiastic and confident.
Overview
7
7
years of professional experience
Work History
Food & Beverage Server
RICE RICE BABY
Mount Maunganui , New Zealand
11.2025 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment
- Managed food and beverage orders accurately for diverse clientele
- Collaborated with kitchen staff to ensure timely meal preparation
Food & Beverage Server
LAS CHULAS
Tobermory, Ontario
05.2025 - 10.2025
- Ensured a positive dining experience for guests by providing efficient and attentive service
- Accurately took food and beverage orders, communicating them to the kitchen
- Addressed any guest concerns or issues, ensuring their satisfaction
- Processed payments
Front Desk Agent
THE RUNDLESTONE LODGE
Banff, Canada
04.2023 - 05.2025
- Registered arriving guests and assigned rooms/Processed guests' departures, calculated charges and received payments
- Took, canceled and changed room reservations
- Provided information on hotel facilities, services, and local points of interest to enhance guest experience
- Anticipated and addressed guests' needs while resolving problems and complaints to ensure satisfaction
- Responded to incoming phone calls and emails promptly to assist guests.
- Coordinated with housekeeping and maintenance departments using radios to maintain operational efficiency
- Performed clerical tasks such as filing, photocopying, and scanning documents.
Customs Consultant
DHL EXPRESS
Prague, Czechia
04.2021 - 04.2023
- Contact with the client regarding customs clearance
- Processed telephone and e-mail requests from clients
- Verified all the required documents deemed essential by the Czech customs authorities on the Import of goods
- Ensured expert and professional communication with the clients; cooperation with the team of customs declarant and other colleagues and departments within the company.
Food & Beverage Server
THE WORKS GOURMET BURGER BISTRO
Toronto, Canada
12.2018 - 12.2020
- Provided friendly and efficient service, ensuring customer satisfaction
- Fostered welcoming and positive environment, enhancing guest experience
- Entered orders into POS for transmittal to kitchen staff and communicating special instructions to the kitchen
- Processed customer payments and managed cash register closing activities.
- Monitored inventory levels to prevent shortages and ensure smooth operations.
- Trained new employees/Shift scheduling.
Education
Business Academy
Povazska Bystrica, SlovakiaSkills
- Customer service
- Table management
- Food handling
- Order accuracy
- Point of sale
- Food safety
- Cash handling
- Stock management
- Smart Serve Certificate
Languages
- English (fluent)
- Slovak (native)
- German (basic)
Timeline
Food & Beverage Server
RICE RICE BABY
11.2025 - 05.2026
Food & Beverage Server
LAS CHULAS
05.2025 - 10.2025
Front Desk Agent
THE RUNDLESTONE LODGE
04.2023 - 05.2025
Customs Consultant
DHL EXPRESS
04.2021 - 04.2023
Food & Beverage Server
THE WORKS GOURMET BURGER BISTRO
12.2018 - 12.2020
Business Academy