Sonia Padilla Corini
Richmond Hill,ON
Summary
Dynamic Audit Investigation Support Officer with the Canada Revenue Agency, skilled in problem-solving and operational support. Proven track record in enhancing data accuracy and streamlining processes, while mentoring junior staff. Successfully reduced delinquency rates through strategic communication and tailored solutions, demonstrating strong client service and technical expertise.
Overview
23
23
years of professional experience
Work History
Audit Investigation Support Officer
Canada Revenue Agency
01.2024 - Current
- Assisted in generating data, spreadsheets, reports for tax auditors' investigations. Ensuring accurate and timely responses.
- Conducted research on tax regulations to support compliance initiatives.
- Collaborated with team members to streamline workflow processes for increased efficiency.
- Maintained detailed records of interactions, enhancing data accuracy and retrieval.
Technical Advisor Assessment and Collections
Canada Revenue Agency
12.2018 - 12.2023
- Analyzed tax legislation changes to provide accurate technical guidance across various departments.
- Developed and delivered training sessions to enhance staff knowledge on tax compliance and procedures.
- Collaborated with stakeholders to identify process improvements that increased operational efficiency in service delivery.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Collections Enforcement Officer
Canada Revenue Agency
06.2002 - 11.2018
- Managed collections processes, ensuring compliance with regulatory guidelines and company policies.
- Analyzed account data to identify trends and implement targeted collection strategies.
- Worked closely with the legal department on escalated cases, ensuring timely resolution of complex collection matters.
- Reduced delinquency rates by initiating proactive communications with debtors and offering tailored payment solutions.
- Negotiated payment arrangements with clients, resulting in increased recovered funds and higher client satisfaction.
Education
Bachelor of Arts - Economics
York University
Toronto ON Keele Campus09-1992
Skills
- Client service
- Business processes
- Training and mentoring
- Problem-solving
- Technical support
- Records management
- Operational support
Languages
Spanish
Native or Bilingual
Timeline
Audit Investigation Support Officer
Canada Revenue Agency
01.2024 - Current
Technical Advisor Assessment and Collections
Canada Revenue Agency
12.2018 - 12.2023
Collections Enforcement Officer
Canada Revenue Agency
06.2002 - 11.2018
Bachelor of Arts - Economics
York University
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