Sonia Pacheco
Barrie,Ontario
Summary
Customer-focused professional with over 16 years of experience in management, sales, and customer service. Demonstrated expertise in resolving technical issues and managing operations in high-volume settings, leading to enhanced customer satisfaction. Seeking to leverage strong communication and problem-solving skills as a Technical Consultant to drive operational excellence.
Overview
8
8
years of professional experience
Work History
Operations Manager
Nexus Creative Solutions
01.2019 - 01.2023
- Delivered exceptional customer service by addressing inquiries, resolving issues, and recommending products to ensure client satisfaction
- Oversaw billing, invoicing, and inventory management, ensuring seamless order processing and timely resolution of concerns
- Created and maintained comprehensive customer profiles to enhance service quality and engagement
- Diagnosed and resolved customer product and service issues through logical and technical solutions
- Spearheaded marketing initiatives, increasing product awareness and achieving sales objectives
Manager
Pacheco Cleaners
01.2015 - 01.2017
- Supervised and guided staff to ensure daily operations met quality and efficiency standards
- Addressed customer complaints professionally, delivering resolutions that strengthened client relationships
- Maintained inventory and ensured timely supply replenishment to support operational continuity
- Conducted inspections and effectively managed emergency situations to ensure smooth operations
Retail Sales (Various Positions)
- Provided personalized customer service by assisting with inquiries, guiding product selection, and resolving complaints
- Accurately processed payments, returns, and cash transactions to uphold operational precision
- Restocked and organized shelves to optimize product accessibility and enhance customer experience
- Trained new employees on products, customer service best practices, and effective problem-solving techniques
- Exceeded sales goals through strategic upselling and fostering customer trust
Education
High School Diploma -
Madonna Catholic High School
01.1995
Skills
- Customer Service Expertise
- Technical Troubleshooting
- Effective Communication
- CRM & Operations Management
- Problem-Solving
- Sales Expertise
- Organizational Skills
Additional Information
Bilingual: Fluent in English and French (if applicable)., Technical Proficiency: Skilled in Microsoft Office Suite (Excel, Word, Outlook)., Adaptability: Quick learner with the ability to master new products, processes, and technologies.
References
Available upon request.
Timeline
Operations Manager
Nexus Creative Solutions
01.2019 - 01.2023
Manager
Pacheco Cleaners
01.2015 - 01.2017
Retail Sales (Various Positions)
High School Diploma -
Madonna Catholic High School
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