Sonia Orr
Saskatoon,SK
Summary
Adept Dental Office Administrator with a proven track record at Packham Avenue Dental, showcasing expertise in dental software proficiency and exceptional patient scheduling. Achieved significant improvements in patient satisfaction and office efficiency through innovative marketing strategies and meticulous insurance verification. Renowned for reliability and professional demeanor, consistently enhancing customer service experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
Packham Avenue Dental
2018.11 - Current
- Managed inventory for reception supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Streamlined financial transactions by ensuring prompt payments from patients or third parties involved in their care.
- Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
- Organized continuing education opportunities for dentists and staff members to stay current on industry advancements while maintaining licensure requirements.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with other healthcare professionals by ensuring referrals were sent out in a timely manner.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
Team Member
Tim Hortons
2017.09 - 2018.10
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Walter Murray Collegiate
Saskatoon, SK06.2017
Skills
- HIPAA Compliance
- Dental software proficiency
- Claims Processing
- Reception duties
- Phone Etiquette
- Patient Scheduling
- Insurance Verification
- Payment Collection
- Supply orders
- Reliability
- Professional and Courteous
Languages
English
Professional Working
Certification
CPR Level C certified
Timeline
Dental Office Administrator
Packham Avenue Dental
2018.11 - Current
Team Member
Tim Hortons
2017.09 - 2018.10
High School Diploma -
Walter Murray Collegiate
CPR Level C certified
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