Sonia Ocampo
Upland
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Palenque By Mezcal
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Safety Coordinator/Digital Marketing Specialist
International Paving Services, Inc
09.2019 - Current
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Supported business planning, marketing, and production processes.
- Increased brand visibility by implementing innovative marketing strategies and campaigns.
Scheduling Coordinator
Easterseals
08.2016 - 07.2018
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
High School Diploma -
Upland High School
Upland12.2002
Skills
- Strong work ethic
- Exceptional customer service
- Microsoft Excel
- Microsoft outlook
- Administrative support
Languages
Spanish
Professional Working
Timeline
Server
Palenque By Mezcal
11.2021 - Current
Safety Coordinator/Digital Marketing Specialist
International Paving Services, Inc
09.2019 - Current
Scheduling Coordinator
Easterseals
08.2016 - 07.2018
High School Diploma -
Upland High School
Similar Profiles
Echo BurkeEcho Burke
Server at Palenque Kitchen by MezcalServer at Palenque Kitchen by Mezcal
Luis Diego Cataño RengifoLuis Diego Cataño Rengifo
Junior Consultant at Mezcal Patatús - Mezcal AncestralJunior Consultant at Mezcal Patatús - Mezcal Ancestral
Miguel FletesMiguel Fletes
General Manager at Taco PalenqueGeneral Manager at Taco Palenque