Open To Work
SONIA NAVARRO
Hemet
Summary
Dynamic professional with extensive experience at Walmart Supercenter, excelling in customer service and team leadership. Proven track record in cash handling accuracy and management support, enhancing operational efficiency. Adept at training staff and implementing effective strategies, fostering a collaborative environment to achieve outstanding results.
Overview
21
21
years of professional experience
Work History
Front End Team Lead/Customer Service Cashier
Walmart SuperCenter
Hemet
02.2025 - Current
- Led front-end operations to ensure smooth customer service experiences.
- Trained and mentored team members in cash handling procedures.
- Coordinated with management to implement new front-end policies.
- Resolved customer issues by providing timely and effective solutions.
- Money Center/Customer Service cashed checks, used bill pay, and wire transfers to other countries.
Office Assistant/HR
Modular Metals Fabrications/Riverside Personnel
Moreno Valley
10.2022 - 03.2023
- Maintained employee records, including new hires, terminations and changes in status according to payroll policies.
- Developed onboarding materials for new hires including job descriptions and training manuals.
- Managed collections process by contacting past-due customers via phone or email.
- Processed payroll for up to 120 employees using specialized software, ensuring accuracy and timely payments.
- Demonstrated proficiency in keyboarding and 10-key operations.
- Performed data entry tasks accurately, including entering invoices into accounting software.
Case Coordinator
United Way/Riverside Personnel
Hemet
05.2021 - 08.2022
- Performed follow-up visits with clients at their home or other locations as required through zoom.
- Provided support and guidance to individuals in crisis, utilizing problem solving skills.
- Collaborated with community resources to coordinate services for clients.
- Identified potential funding sources for programs or services that are not covered by insurance or other means.
Case Manager/Customer Service
Honda Corporate/Aerotek
Chino
03.2018 - 03.2021
- Developed and maintained effective relationships with customers, staff, and vendors.
- Assisted Customers/Clients with process for repairing Airbag Recalls to vehicles by setting appointments through mobile repairs, and towing services.
Assistant Manager
Chevron Corporation
El Monte
06.2005 - 10.2016
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Analyzed consumer data to identify potential target markets for marketing campaigns.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Education
GED -
Workman High
City of Industry01.1986
Skills
- Management support
- Customer service and assistance
- Records organization and review
- Billing systems and software
- Accounting protocols
- 10-key data entry
- Account posting
- Credit returns processing
- Customer service
- Front-end development
- Cash handling accuracy
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$22/hr - $1000/hrTimeline
Front End Team Lead/Customer Service Cashier
Walmart SuperCenter
02.2025 - Current
Office Assistant/HR
Modular Metals Fabrications/Riverside Personnel
10.2022 - 03.2023
Case Coordinator
United Way/Riverside Personnel
05.2021 - 08.2022
Case Manager/Customer Service
Honda Corporate/Aerotek
03.2018 - 03.2021
Assistant Manager
Chevron Corporation
06.2005 - 10.2016
GED -
Workman High