Sonia Nath
Security officer, with customer care Experience
Brampton,ON
Summary
Dedicated and certified Security Officer with over 3 years of experience in security services and customer care. Proven record in safeguarding premises, handling emergency situations, managing surveillance systems, and delivering exceptional customer service. Recognized as 'Best Night Guard' by the Region of Peel Shelter. Adept in conflict resolution, visitor management, and maintaining detailed incident reports with strong communication and leadership abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled and monitored premises by foot.
- Wrote detailed reports of all security breaches and investigations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Guard
Blackbird Security
09.2023 - 10.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Customer Care Executive
Advatek Printing Services
10.2022 - 08.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
- Built strong relationships with customers, reaching out proactively to ensure satisfaction and gather feedback.
Education
Bachelor Of Arts: Graduation - Bachelor of Arts: Graduation
Delhi University
Delhi, ON08.1997
2 Years Diploma - Diploma in Secretarial Practice Busines Management
Woman's Polytechnic, South Extension
Delhi, ON04.1996
10+2 CBSE BOARD - CBSE BOARD
Air Force Senior Secondary School
Delhi, ON03.1994
Skills
CCTV monitoring
CCTV surveillance
Emergency response
Patrol operations
Complex Problem-solving
Visitor tracking
Document management
Access control management
Crisis management
Security equipment operation
Investigation documentation
Emergency evacuation procedures
First aid and CPR certified
Patrolling
Verbal and written communication
Certification
● Licenses and Certifications:- Ontario Security Guard License 50029542
● - First Aid Certification (Expires: 08/01/2027)
● - Use of Force Tactical Security Guard License (Expires: 30/11/2025
● F.A.S.T. Rescue Inc. Certification of Training
● Has successfully completed the F.A.S.T. Rescue Emergency First Aid & CPR/AED Training Level C.
● Issue Date: 2023-02-22
● Expiry Date: 2028-02-22
● WSIB Approved Training
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Punjabi
Advanced (C1)
Additional Information
Deployed at Region of Peel, Spectrum Way, Mississauga as Night Security Guard, and Customer service Manager.
*Licenses and Certifications:-
-
*Ontario Security Guard License 50029542
- *First Aid Certification (Expires: 08/01/2027)
- *Use of Force Tactical Security Guard License (Expires: 30/11/2025
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Security Guard
Blackbird Security
09.2023 - 10.2024
Customer Care Executive
Advatek Printing Services
10.2022 - 08.2024
Bachelor Of Arts: Graduation - Bachelor of Arts: Graduation
Delhi University
2 Years Diploma - Diploma in Secretarial Practice Busines Management
Woman's Polytechnic, South Extension
10+2 CBSE BOARD - CBSE BOARD
Air Force Senior Secondary School
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