Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
SeniorSoftwareEngineer
Sonia Nath

Sonia Nath

Security officer, with customer care Experience
Brampton,ON

Summary

Dedicated and certified Security Officer with over 3 years of experience in security services and customer care. Proven record in safeguarding premises, handling emergency situations, managing surveillance systems, and delivering exceptional customer service. Recognized as 'Best Night Guard' by the Region of Peel Shelter. Adept in conflict resolution, visitor management, and maintaining detailed incident reports with strong communication and leadership abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Officer

Allied Universal Security Services
10.2024 - Current
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled and monitored premises by foot.
  • Wrote detailed reports of all security breaches and investigations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Guard

Blackbird Security
09.2023 - 10.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.

Customer Care Executive

Advatek Printing Services
10.2022 - 08.2024
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
  • Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
  • Built strong relationships with customers, reaching out proactively to ensure satisfaction and gather feedback.

Education

Bachelor Of Arts: Graduation - Bachelor of Arts: Graduation

Delhi University
Delhi, ON
08.1997

2 Years Diploma - Diploma in Secretarial Practice Busines Management

Woman's Polytechnic, South Extension
Delhi, ON
04.1996

10+2 CBSE BOARD - CBSE BOARD

Air Force Senior Secondary School
Delhi, ON
03.1994

Skills

CCTV monitoring

CCTV surveillance

Emergency response

Patrol operations

Complex Problem-solving

Visitor tracking

Document management

Access control management

Crisis management

Security equipment operation

Investigation documentation

Emergency evacuation procedures

First aid and CPR certified

Patrolling

Verbal and written communication

Certification

● Licenses and Certifications:- Ontario Security Guard License 50029542

● - First Aid Certification (Expires: 08/01/2027)

● - Use of Force Tactical Security Guard License (Expires: 30/11/2025

● F.A.S.T. Rescue Inc. Certification of Training

● Has successfully completed the F.A.S.T. Rescue Emergency First Aid & CPR/AED Training Level C.

● Issue Date: 2023-02-22

● Expiry Date: 2028-02-22

● WSIB Approved Training

Languages

English
Intermediate (B1)
Hindi
Intermediate (B1)
Punjabi
Advanced (C1)

Additional Information

Deployed at Region of Peel, Spectrum Way, Mississauga as Night Security Guard, and Customer service Manager.


*Licenses and Certifications:-

-

*Ontario Security Guard License 50029542

- *First Aid Certification (Expires: 08/01/2027)

- *Use of Force Tactical Security Guard License (Expires: 30/11/2025

Timeline

Security Officer

Allied Universal Security Services
10.2024 - Current

Security Guard

Blackbird Security
09.2023 - 10.2024

Customer Care Executive

Advatek Printing Services
10.2022 - 08.2024

Bachelor Of Arts: Graduation - Bachelor of Arts: Graduation

Delhi University

2 Years Diploma - Diploma in Secretarial Practice Busines Management

Woman's Polytechnic, South Extension

10+2 CBSE BOARD - CBSE BOARD

Air Force Senior Secondary School
Sonia NathSecurity officer, with customer care Experience