Sonia Miranda
Pacoima
Summary
Experienced collector/costumer service for 12 yrs, very responsible seeking for growth and stability with in a company. Bilingual Spanish and English.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collections Representative
Veros Credit
07.2022 - 12.2025
- Collect on pre 30's accts, assisted customer with taking payments or post dated payments, handle 200+ accts a day set customers for auto debit, maintain my self on top collector constantly.
Collections Representative
LoanMart
Van Nuys
01.2021 - 07.2022
- Collect on auto tittle loans from 10-50 days past due, take payment arrangements to secure accounts with checks or debit cards, worked 120+ accounts daily out going and incoming, will email customer sent txt, will work with excel, pedal and nls system.
Collections Representative
Quality Acceptance
Van Nuys
01.2014 - 01.2021
- Collect on accts that were 30 days plus past due, would take debit cards and credit cards payments also secure payments with pos dated debit card or checking acct, will help customers become current with deferments when qualified.
Collections Representative
Bank of America
Fallbrook
01.2009 - 07.2009
- Will be automated dialer and will work 130+ accts a day incoming and out going, make payment arrangements take debit cards or credit card payments. Worked with excel.
Debt Collector
NLS
Tarzana
05.2004 - 10.2007
- I would collect on student loans was on an dialer for inbound and outbound handle 200 + accts per day, would take payments via debit cards or checks, would also make acceptable payments arrangements, will fallow the FDCPA Law.
Education
Junior High School Education -
North Hills, CASkills
- Computer skills
- Administrative experience
- Microsoft Excel
- Collect! (software)
- Computer operation
- Client services
- Negotiation
- Regulatory compliance
- Filing
- Commercial lending
- Cold Calling
- Customer inquiry handling
- Debt recovery
- Debt collection skip tracing
- Live chat
- Mortgage debt collection accounts
- Collections account management
- Phone etiquette
- Call center experience
- Commercial banking expertise
- Google Workspace
- Customer service
- Organizational Skills
- Collection management
- Conflict management
- Debt collection legal action
- Technical Proficiency
- Basic math
- Debt collection negotiation
- Data entry
- GPS
- Outbound calling
- Databases
- Communication skills
- Phone call management
- Client relationship management
- Windows
- Productivity software
- Driving
- Interpersonal skills
- Microsoft Office
- Auto loan debt collection accounts
- Sales
- Microsoft Word
- Typing
- Debt collection
- Settlement negotiation
- Mobile devices
- Mortgages
- Clerical experience
Certification
- Driver's License
- Certified Debt Collection Professional (CDCP)
Languages
- English
- Spanish, Fluent
- English
Timeline
Collections Representative
Veros Credit
07.2022 - 12.2025
Collections Representative
LoanMart
01.2021 - 07.2022
Collections Representative
Quality Acceptance
01.2014 - 01.2021
Collections Representative
Bank of America
01.2009 - 07.2009
Debt Collector
NLS
05.2004 - 10.2007