Sonia Martin
Modesto
Summary
Utilize evidence based practices to help members reach treatment goals. Provide linkage to community resources. Collaborate outside agencies to provide additional support. complete required documentation in a timely manner and within guidelines.
Overview
17
17
years of professional experience
Work History
Peer Support Specialist
Turning Point Community Program
05.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Transported individuals to medical appointments and support meetings whenever needed.
In Home Support Services
Susie Wells
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Intake Coordinator
Simon Companies Pegasus Risk Management
02.2019 - 03.2024
- Conduct phone questionnaires with claimants
- Collaborate with medical providers and Employers
- Create a new claim for injured workers in a timely manner
- Create letters for the injured worker, store the letters into the system for them to be paperless
- General office duties
Bill Reviewer processor/Clerical Support/Data Entry
Simon Companies Bill Review
08.2013 - 02.2019
- Review and process medical billing for Workers Compensation cases
- High data entry level
- Communicate with outside insurance adjusters daily to ensure payments have been completed in a timely manner
- General office includes answering phones, emailing, faxing, copying, scanning, and filing
- Accounts payable
- Familiar with CMS1500 and UB04 format
Customer Service Representative
Arco AM/PM
06.2008 - 05.2013
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Maintained adequate cash supply in cash drawers in multiple checkout stations, responsible for ringing up customers in a timely manner and guaranteeing an elevated level of customer service
- Stocked and rotated inventory regularly
- Replenished merchandise shelves with items from the stockroom
- Cleaned and maintained the beverage area, display cases, equipment, and order transition area
Education
General Education GED -
Stanislaus County Office of Education
01.2012
Skills
- Strong organization skills
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Large cash/checks deposit expert
- Time management
- Customer service
- Adaptive team player
- Microsoft Outlook
- Microsoft Word
- Excel
- Cash handling
- Internet & Computer savvy
- Data entry
- Ability to handle confidential information with discretion
- Willingness to learn
- Great attention to detail
Timeline
Peer Support Specialist
Turning Point Community Program
05.2024 - Current
Intake Coordinator
Simon Companies Pegasus Risk Management
02.2019 - 03.2024
In Home Support Services
Susie Wells
01.2018 - Current
Bill Reviewer processor/Clerical Support/Data Entry
Simon Companies Bill Review
08.2013 - 02.2019
Customer Service Representative
Arco AM/PM
06.2008 - 05.2013
General Education GED -
Stanislaus County Office of Education
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