Summary
Overview
Work History
Education
CUSTOMER SERVICE EXPERIENCE
Certification
Timeline
Generic

Sonia Mann

Surrey,BC

Summary

  • Over 2 years of experience working in the customer service industry that has lead to exceptional communication and leadership skills
  • Basic knowledge of R and Python statistical software
  • Experienced in fast-paced clinical and hospital settings
  • Proficient in Microsoft Word, Excel, Powerpoint

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pacific Open Heart Volunteer

St. Paul's Hospital
03.2022 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey operational open heart surgery experience to patients.
  • Took active role in patient planning process, detailing instructions, and responding appropriately to cardiac nurse orders.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society after open heart surgery.

CareONA Project Coordinator

Fleetwood Park Secondary School
01.2020 - 05.2020
  • Developed online web platform using WIX software to manage organization
  • Collected art projects from community members to mail to front-line nurses and doctors at Surrey Memorial Hospital during COVID-19
  • Published in Fleetwood newsletter (2020)

Education

Bachelor of Science - Health Science

Simon Fraser University
Burnaby, BC
09-2027

CUSTOMER SERVICE EXPERIENCE

Hostess (2021-2023)

Boston Pizza , Fleetwood, Surrey

  • Supported servers and bussers through high-volume shifts
  • Collaborated with managers to help supervise and maintain dining flow while monitoring restaurant activity and customer seating
  • Expressed leadership skills by coordinating reception duties and delegating assigned tasks to other staff members in order to ensure smooth and compliant service during shift

Certification

BC DELF A2 Certification - [2021-Present]


Timeline

Pacific Open Heart Volunteer

St. Paul's Hospital
03.2022 - Current

CareONA Project Coordinator

Fleetwood Park Secondary School
01.2020 - 05.2020

Bachelor of Science - Health Science

Simon Fraser University

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Sonia Mann