Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SONIA LISCIO

SONIA LISCIO

Summary

Strategic and results-driven project professional with a Master's in Engineering and over 10 years of experience managing complex cross-functional projects. Skilled in project governance, risk management, cost control, stakeholder engagement, and continuous improvement. Proven ability to deliver on-time, on-budget outcomes within dynamic environments, with a focus on quality and safety. Adept at aligning project execution with organizational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Creative & Operations Director

Wise Atoms District
02.2021 - Current
  • Founded and scaled a successful e-commerce venture, leading all operational, branding, and customer experience strategies.
  • Designed and implemented end-to-end workflows for digital products, fulfillment, and vendor coordination.
  • Created customer satisfaction systems that reduced complaints and improved retention.
  • Applied empathetic leadership to manage remote teams and align marketing goals with customer insights.
  • Utilized graphic design expertise and UX principles to increase brand engagement and conversions.

Community Coordinator

BEE23 Natural Beauty
01.2018 - 09.2020
  • Led brand strategy initiatives across digital platforms, boosting online sales by 10%.
  • Created and managed ambassador programs, affiliate relationships, and e-commerce campaigns.
  • Improved operational processes for wholesale order management and online fulfillment.

Quality Coordinator

Mondelēz International
05.2013 - 06.2016
  • Developed and launched a consumer complaints tracker used to prioritize root-cause improvements.
  • Aligned production KPIs with Six Sigma standards, improving defect reduction performance by 20%.
  • Provided strategic quality insights that directly improved product consistency and customer satisfaction.

Customer Representative (Part-Time)

Scotiabank
05.2011 - 05.2014
  • Delivered high-efficiency service to an average of 9+ customers per hour while maintaining excellent customer satisfaction.
  • Built rapport and resolved service issues with diplomacy and empathy in a high-pressure retail banking setting.

Operations Manager

UofT's Engineering Stores
04.2011 - 04.2012
  • Managed inventory, team schedules, budgets, and vendor relationships for a high-traffic campus store.
  • Created systems for textbook procurement and digital ordering, increasing availability and driving 15% growth in sales.
  • Organized four large-scale student events annually, increasing community engagement by over 80 students per year.

Education

Master of Engineering - Chemical Engineering

University of Toronto
Toronto, CA
11.2014

Bachelor of Applied Science - Chemical Engineering (Honors)

University of Toronto
Toronto, CA
06.2013

Skills

  • Agile & Waterfall Project Management
  • Business Operations & Operational Scaling
  • Digital Transformation & Resource Planning
  • Change Resilience & Agility
  • Forecasting & Financial Reporting
  • Cross-Functional Team Leadership
  • Performance Metrics & KPI Optimization
  • Vendor Relations & Budget Oversight
  • UX Collaboration & Brand Development
  • Risk Mitigation & Stakeholder Alignment
  • Asana
  • Trello
  • Jira
  • Google Workspace
  • Google Meet
  • Excel & Google Sheets (Advanced)
  • Microsoft Office
  • Teams
  • PowerPoint
  • Power BI
  • SharePoint
  • Slack
  • Zoom
  • Salesforce (Basic)
  • Canva
  • Adobe Suite
  • Shopify
  • WordPress
  • Meta Business Suite

Certification

  • Google Project Management Certificate, May 2025
  • Graphic Design Certificate, November 2020
  • Environmental, Leadership, Innovation and Technology Certificate, May 2014
  • Environmental Collaboration Certificate, May 2014
  • Environmental Design Award, April 2013
  • Ontario Food Protection Association Competition Winner, March 2013

Timeline

Creative & Operations Director

Wise Atoms District
02.2021 - Current

Community Coordinator

BEE23 Natural Beauty
01.2018 - 09.2020

Quality Coordinator

Mondelēz International
05.2013 - 06.2016

Customer Representative (Part-Time)

Scotiabank
05.2011 - 05.2014

Operations Manager

UofT's Engineering Stores
04.2011 - 04.2012

Bachelor of Applied Science - Chemical Engineering (Honors)

University of Toronto

Master of Engineering - Chemical Engineering

University of Toronto

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