Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Sonia Leclerc

Richmond Hill,ON

Summary

Police Coordinator at Bell Canada with a strong record of improving operational efficiency and compliance. Expertise in record management and communication, successfully established partnerships for alarm programs and mentored new employees, enhancing customer service and procedures. Proficient in invoice processing and problem-solving, leading administrative teams in high-volume environments. Knowledgeable in regulations, file management, and producing professional correspondence with a focus on detail and work ethic.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Police Coordinator

Bell Canada/Alarmforce Ind Inc
Toronto, ON
04.2007 - 09.2025
  • Managed thorough records of departmental activities, encompassing bylaw revisions and procedure adjustments. Maintained compliance-focused documentation on operational processes. Ensured systematic management of records for enhanced organizational efficiency.
  • Established partnership between company and police to support sustained success of alarm program.
  • Managed receipt of invoices from police, facilitating customer invoicing.
    Handled appeals and responded to police inquiries efficiently.
    Reviewed alarm logs for discrepancies to maintain data integrity.
  • Delivered leadership, guidance, and mentorship to newly hired employees across multiple police regions, enhancing knowledge of diverse alarm programs.
  • Assisted in developing strategic plans to improve customer service efficiency.
  • Facilitated discussions with managers to address employee performance challenges and policy adherence.
    Advised on staffing strategies and suggested procedural modifications for improved effectiveness.

Customer Care Representative

Bell Canada/Alarmforce Ind Inc
Toronto, ON
06.2002 - 04.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Leader Manager

Blockbuster
06.2005 - 06.2011
  • Managed daily operations to maintain store efficiency and customer satisfaction. Assigned and monitored daily tasks for team members.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Trained new employees on company policies and customer service standards.
  • Provided guidance, coaching, and feedback to team members.
  • Oversaw daily workloads and workflow for smooth operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled customer inquiries and complaints warranting management-level intervention.
  • Managed loss prevention strategies to mitigate risks.
  • Facilitated daily deposits from safes and tills, ensuring accuracy of daily amounts.
  • Audited all accounts ensuring proper utilization of credits.

Education

Police And Security Administration -

Durham College
Oshawa
06-1997

Skills

  • Customer service
  • Invoice processing
  • Attention to detail
  • Effective communication
  • Problem solving
  • Multitasking and organization
  • Procedure writing/Record management
  • Policy enforcement/Regulatory complaince
  • MS office
  • SBN
  • CRM

Affiliations

  • Passionate about sports and the outdoors, with a lifelong love of softball, having played since early childhood. A dedicated fan of professional leagues including the PWHL, MLB, NHL, NLL, and women’s rugby. Enjoy spending time fishing, camping, and exploring the outdoors—activities that reflect a strong connection to nature and an active lifestyle. Deeply value quality time with friends and family, believing in the importance of strong relationships, support systems, and shared experiences.

Accomplishments

Multiple Award-Winning Athlete: Recipient of several honors including Most Valuable Player (MVP) in both softball and field hockey.

  • Varsity Recognition: Earned Junior and Senior Letters in multiple sports.
  • Graduating Athlete Award: Recognized for outstanding performance and commitment upon graduation.
  • Collegiate Recognition: Named Rookie of the Year during freshman year of college.
  • Academic Honors: Received honors in French and Physical Education.
  • MISS MIST Award: Honored with the prestigious MISS MIST award, voted in by the league for exemplifying spirit of the league, sportsmanship, both leadership, both on and off the field.

Certification

Accessibility Training & Certification:

Successfully completed training in the following areas related to accessibility and inclusion:

  • Accessible Employment
  • Accessible Customer Service
  • Accessibility Legislation
  • Accessibility for Ontarian's with Disabilities Act (AODA)

Demonstrated understanding of inclusive practices, legal requirements, and equitable service delivery for individuals with disabilities in Ontario.

References

References available upon request.

Timeline

Police Coordinator

Bell Canada/Alarmforce Ind Inc
04.2007 - 09.2025

Team Leader Manager

Blockbuster
06.2005 - 06.2011

Customer Care Representative

Bell Canada/Alarmforce Ind Inc
06.2002 - 04.2007

Police And Security Administration -

Durham College

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Sonia Leclerc