Sonia Kettle
Wabush,NL
Summary
Well-established occupational health and safety offering more than 3 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent communication skills.
Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents.
Enthusiastic Compliance Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Safety and the importance it plays. Motivated to learn, grow and excel in the mining industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Safety Team Leader
Walmart
Labrador City, NL
05.2019 - Current
- Recognized, documented and advised on removal of hazards.
- Verified monthly practice of fire drills for every work shift.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.
- Conducted safety audits and investigated plant quality issues.
Compliance Manager
Walmart
Labrador City, NL
05.2018 - Current
- Recommended changes to company culture in order to improve safety and meet changing demands.
- Developed new training programs to address performance and knowledge issues.
- Coached employees, managers and executives on effective safety policies.
- Verified monthly practice of fire drills for every work shift.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.
- Developed safety training procedures and documented into manuals for distribution to all staff members.
- Conducted safety audits and investigated plant quality issues.
- Conducted investigations into incidents and reported on findings.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
- Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.
- Managed compliance efforts, including correspondence, reporting and audits.
Personnel Manager
Walmart
Labrador City, NL
08.2017 - 05.2018
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Devised hiring and recruitment policies for employees.
Customer Service Manager
Walmart
Labrador City, NL
08.2016 - 08.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Support Manager
Walmart
Labrador City, NL
10.2015 - 08.2016
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interpreted management directives to define and document administrative staff processes.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Overnight Stock Associate
Walmart
Labrador City, NL
09.2015 - 10.2015
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Unloaded arriving product stock and moved to store display areas.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
Canteen Manager
Arena Edna McDonald
Wabush , NL
09.2014 - 06.2016
- Served customers in a friendly, efficient manner following outlined steps of service.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Received and processed stock into inventory management system.
- Worked flexible hours; night, weekend, and holiday shifts.
Head Cake Decorator
Self Employed
Wabush , NL
02.2009 - Current
- Fulfilled custom cake and decoration orders.
- Decorated cakes according to customer requests and themes.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Tracked cake sales and productions processes.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
Education
Diploma - Business Administration
Career Academy
St.Johns NLSkills
- Safety courses
- OSHA standards and codes
- Protective equipment
- Safety and compliance inspections
- Occupational health hazards
- Team Building
- Risk management
- Bloodborne pathogen analysis
- Leadership
- First Aid/CPR
- Detail-oriented
- Organization and Time management
- Preventative measures
Certification
- OHS Certification
- WHMIS Ceftification
- First Aid Trained
Timeline
Safety Team Leader
Walmart
05.2019 - Current
Compliance Manager
Walmart
05.2018 - Current
Personnel Manager
Walmart
08.2017 - 05.2018
Customer Service Manager
Walmart
08.2016 - 08.2017
Support Manager
Walmart
10.2015 - 08.2016
Overnight Stock Associate
Walmart
09.2015 - 10.2015
Canteen Manager
Arena Edna McDonald
09.2014 - 06.2016
Head Cake Decorator
Self Employed
02.2009 - Current
Diploma - Business Administration
Career Academy
Similar Profiles
Jennifer WingateJennifer Wingate
Personal Shopper at WalmartPersonal Shopper at Walmart
Stella GibsonStella Gibson
Cashier at WalmartCashier at Walmart
Chelsea RiceChelsea Rice
Team Associate at WalmartTeam Associate at Walmart
Karen Martinez LopezKaren Martinez Lopez
Sales Associate at WalmartSales Associate at Walmart
Sonia DoveSonia Dove
Front Desk/Assistant Housekeeping Manager at Wabush HotelFront Desk/Assistant Housekeeping Manager at Wabush Hotel