Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Sonia Isimbi Murengerantwali

Gatineau,QC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

JETBLUE Airways
KIGALI, KIGALI
03.2023 - 11.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Stella Matutina Secondary School
RWANDA
08-2023

Skills

  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Paperwork Processing

Affiliations

  • reading
  • swimming
  • socializing

Languages

English
Full Professional
French
Professional

Certification

  • certificate of training completion with Jetblue airline

References

References available upon request.

Timeline

Customer Service Representative

JETBLUE Airways
03.2023 - 11.2024

High School Diploma -

Stella Matutina Secondary School

Similar Profiles

CREATE PROFILE
Sonia Isimbi Murengerantwali