Sonia Gerberding
Joshua Tree
Summary
Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
31
31
years of professional experience
Work History
IT Project Manager
MemorialCare Medical Group
07.2021 - 07.2025
- Facilitate communication between stakeholders, providers, and application build teams to ensure project alignment and transparency.
- Coordinated meetings and initiatives throughout simultaneous application implementations and project events through all project phases.
- Ensured all project plans and timeline-based customer needs were accurate within ServiceNow.
- Coordinated stakeholder communication to ensure alignment on project objectives and deliverables on a bi-weekly basis..
- Implemented project management methodologies to enhance efficiency and streamline operations.
- Led cross-functional teams to deliver complex IT projects within budget and timeline constraints.
- MemorialCare Process Improvement Projects:
- E-Prescribing (E-RX) and E-Prescribing of Controlled Substances (EPCS)
- Biotel Epic Integration
- MCMF Cardiology Epic-Syngo Interface
- Newport Beach Breast Center Acquisition
- OCM Central Pharmacy Carousel Automation Replacement
- Third-Party Applications Workflow
- Bickerstaff Clinic Move
- Memorial Care/Galen Healthcare Archival - Saved over 300,000
- Infant Abduction Security System - 100% successful
- Pharmacotherapy Clinic (PTC) Epic Build Workflow Phase I - Workflow build for pharmacists.
- Pharmacotherapy Clinic (PTC) New Department Build Phase II - additional $400,000 revenue for the coming year.
IT Project Manager
Providence Health Services – St. Mary Hospital
03.2020 - 06.2021
- Implemented project management methodologies to enhance efficiency and streamline operations.
- Managed and developed a roll out schedule for all hardware to be deployed for Epic Go-Live. Delegated tasks to team members (3 Desktop Technicians) and ensured completion by motivating team members and helping when necessary.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Developed deployment schedules; updated bill of materials and change log on current progress
- Epic TDR’s (technical dress rehearsal) dispatching technicians to resolve hardware and Epic cut-over issues
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Office Administrator
HDC Ltd Liability Company
08.2017 - 03.2019
- Developed office policies and procedures to optimize administrative processes and support staff productivity.
- Managed daily office operations, ensuring efficiency and organization across departments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Hospital Billing Team Lead
Prime Health Care
03.2016 - 05.2016
- Managed team of twelve specialists for timely and successful implementation of Epic’s Hospital billing and Claims applications.
- Streamlined billing processes, reducing turnaround time for claims submissions.
- Led billing operations, ensuring adherence to compliance regulations and internal policies.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
Epic Hospital Billing Senior Consultant
Saint Anthony Hospital
02.2013 - 01.2014
- On site Visits of Affiliate Hospitals to evaluate workflows and recommend build in Epic system, each hospital had different requirements. Acute and Critical Access Hospital’s; reviewed billing regulations for the collection of Medicare, Medicaid and Commercial Insurance accounts. Participated in 4 Epic Go-Lives – 1 Acute Hospital and 3 Critical Access Hospitals.
- Led cross-functional teams to implement process improvements enhancing patient care workflows.
- Lead in evaluation/design of work queue workflows and complete WQ build for all Go-Live’s.
- Conducted operational assessments, recommending solutions that improved service delivery efficiency.
- Built new Affiliate System for the following applications: HSD, EAF, Charge Router, and created and updated FSC and BCB tables. Claims Remediation and build of FDF and Contracts for HB and PB
- End to end testing to verify build between all applications for a clean claim, correct contract and fees (CDM). Claims auditing to ensure charges are in line with the contract.
- Support to end users during and after Go-Live; create tip sheets for office staff, and training end users in charge entry nursing, PT, OT, Pharmacy, LAB, X-Ray utilizing preference lists for collections. DTAR and Charge Router Reconciliation Reports.
Senior Technical Application Specialist
Kaiser Permanente
02.2007 - 02.2013
- Liaison: fostering an environment to improve and implement system issues and performance with business partners, program managers and consultants. Resulting increase productivity of quality standards in the EPIC/KP Health Connect System: Accounts receivable electronic medical records.
- Spear headed GS (APC Grouper) Go Live 2009 for Medicare (SME): sole designer and builder for this go-live, which included CDF, Payor (EPT) update, and batch job build. Design served as a model for KP NCAL and KP Hawaii.
- Home Health Go Live Build 2010/2012: Build of 6 Home Health sites, implementation support and post go-live problem analysis.
- Build for the following Go Live Project’s: AR Remediation, Cost Center, Harrington Health (outsource) Go Live, LAB, RAD, Co-Path, Ambulatory, LTC, and E&M billing, Corporate (PB) Account Types.
- Configuration design and build of Hospital Cost Center in Service Area Profile (HSD), HB and PB Contract build, HB & PB Charge Router build, CDF Master Claim definition file, and Provider files.
- Routine Maintenance build: EAP, Alt Modifiers, fee schedules, components, extensions (LPP), unit testing of builds for accuracy, WQ build for HB and PB. Document business & System configuration requirements.
- Staff cross training: GS/APC Grouper, corporate account (PB), FSC creation and updating, and HB/PB Contracts (NCC) process and build.
Billing Manager
Kaiser Permanente
03.2006 - 02.2007
- Supervision of day-to-day productivity of Medicare collections, timely billing and accurate posting of RA’s.
- Managed team of 13 Union, 1 Salaried and 2 Consultant Employees. Liaison: fostering other department managers in communication, best practices, systems issues, performance status relative to accounts receivables process and standards. Maintain working relationships with other departments.
- Conducted training sessions and created tools to assure staff competency and SOX Compliance.
- Conducted the following meetings: bi-weekly staff, Union staff and leadership, one-on-one employee, and disciplinary actions.
Supervisor
Kaiser Permanente
03.2004 - 03.2006
- Managed staff performance, productivity and quality of work; billing regulations for Medicare and Medicaid. Supervision of 6 Union Employees.
- Training sessions, monthly staff meetings, one-on-one employee meetings and all disciplinary actions.
- Monthly chart and billing audits to ensure compliance with Medicare Regulations/CMS. Maintain policies and procedures, development of department Manuals. Train staff, payroll and annual evaluations.
Associate Staff Specialist
Kaiser Permanente
03.2002 - 03.2004
- Maintain working relationship with Department Manager to analyze processes to improve clerical support within Hospice and Home Health departments.
- Our Hospice billing department/team was chosen for “Best Practices”.
California Medicaid Reimbursement Specialist
Vitas Healthcare Inc.
03.1994 - 03.2002
- Billing of Medi-Cal and CalOptima for the West Coast Region comprised of 6 Offices of Hospice, Home Health, and Continuous Care billing.
- Billing manager for the Covina Office and supervised one employee. Responsible for billing claims for Medicare, Medi-Cal, Private Insurance, HMO/PPO's and collection calls.
- Awarded Employee of the Month.
Education
No Degree - HB Resolute Certificate And Home Health Classes
Epic University
Verona, WI02-2007
No Degree - Computerized Bookkeeping
Long Beach College of Business
Long Beach, CA06-1984
Skills
- Project planning
- Advanced understanding of Service Now
- Risk management and Root-cause analysis
- Cross-functional team leadership
- Troubleshooting and Problem-Solving skills
- Schedule management and meeting facilitation
- Project scope analysis, development, and work flow planning
- Budgeting and forecasting
- Systems installation, configuration, and upgrading
- Contract management
EDUCATION AND TRAINING
- Epic Training in Verona, Wisconsin – Refresher course, 2015 Resolute Hospital Billing certification
- Epic Training in Verona, Wisconsin – 2010 Home Health Billing
- Epic Training in Madison, Wisconsin – 2005 Resolute Hospital Billing certification
PROFESSIONAL SUMMARY
- Project Manager for the deployment of hardware and pre and post IT Go Live support.
- Managed Care experience; 10 years at Kaiser Permanente.
- Understanding of hospital revenue cycle.
- Managed simultaneous assignments.
- Team builder and mentor – acting liaison between clients, administration and staff.
- Experience with designing and customizing workflows.
- Excellent Communication and Interpersonal skills
- Strong Troubleshooting and Problem-Solving skills
- Knowledge of Microsoft Office, ServiceNow, Rev Codes, ICD-9 and CPT codes.
Languages
English
Native or Bilingual
Timeline
IT Project Manager
MemorialCare Medical Group
07.2021 - 07.2025
IT Project Manager
Providence Health Services – St. Mary Hospital
03.2020 - 06.2021
Office Administrator
HDC Ltd Liability Company
08.2017 - 03.2019
Hospital Billing Team Lead
Prime Health Care
03.2016 - 05.2016
Epic Hospital Billing Senior Consultant
Saint Anthony Hospital
02.2013 - 01.2014
Senior Technical Application Specialist
Kaiser Permanente
02.2007 - 02.2013
Billing Manager
Kaiser Permanente
03.2006 - 02.2007
Supervisor
Kaiser Permanente
03.2004 - 03.2006
Associate Staff Specialist
Kaiser Permanente
03.2002 - 03.2004
California Medicaid Reimbursement Specialist
Vitas Healthcare Inc.
03.1994 - 03.2002
No Degree - HB Resolute Certificate And Home Health Classes
Epic University
No Degree - Computerized Bookkeeping
Long Beach College of Business