Sonia Genis
Duncan
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Canada Post, where I honed mail-sorting and safe driving skills. Excelled in dependability and load balancing, significantly improving service quality and efficiency. Expert in transforming challenges into positive customer experiences, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
28
28
years of professional experience
Work History
Rural Mail Carrier
Canada Post
01.2014 - 05.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Store Assistant
Galletto Market
07.1996 - 08.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Alberni District Secondary
Port Alberni, BC06.1985
Skills
- Dependability
- Load Balancing
- Route deliveries
- Mail-sorting and delivery sequence
- Safe Driving
Languages
English
Full Professional
Timeline
Rural Mail Carrier
Canada Post
01.2014 - 05.2024
Store Assistant
Galletto Market
07.1996 - 08.2022
High School Diploma -
Alberni District Secondary
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