Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia James

San Marcos

Summary

Reliable and customer-focused professional with a strong background in high-volume service and retail environments. Known for delivering exceptional customer experiences, quickly mastering new systems and procedures, and adapting seamlessly to changing environments. Skilled in cash handling and building a good rapport with customers. A positive attitude, a strong work ethic, and a commitment to team success.

Overview

13
13
years of professional experience

Work History

Dog Nutritionist/Cashier

Earthwise Pet Supply
Carlsbad
10.2024 - Current
  • Advised pet owners on optimal dog and cat nutrition plans based on breed, age, health conditions, and activity levels.
  • Recommended specialized diets and supplements to improve pet wellness, weight management, and allergy control.
  • Maintained up-to-date knowledge of dog and cat dietary trends, ingredients, and veterinary-approved products.
  • Provided exceptional customer service by answering questions, resolving concerns, and offering personalized product suggestions.
  • Operated the POS system to process sales, returns, and inventory.
  • Ensured a clean, organized, and inviting retail environment, including stocking shelves and rotating inventory.
  • Promoted loyalty programs and store events related to pet health and wellness.
  • Collaborated with team members to meet daily sales goals, and deliver a positive shopping experience for pet owners.

Dog Bather/Groomer

Happy Spa Dogs
Rancho Santa Fe
12.2023 - 08.2024
  • Provided full-service grooming, including bathing, brushing, haircuts, nail trimming, and ear cleaning, in a mobile unit at the client's home.
  • Maintained a calm, safe, and clean environment to reduce pet stress during grooming sessions.
  • Assessed dogs for skin conditions, coat health, and overall hygiene, and communicated concerns to pet owners when necessary.
  • Built lasting client relationships through reliable scheduling, professional service, and personalized care for each pet.
  • Sanitized grooming tools and mobile unit daily, to comply with health and safety standards.
  • Upsold specialty services such as de-shedding treatments, teeth cleaning, and premium shampoos.

Server Assistant

Four Seasons
Carlsbad
10.2021 - 03.2022
  • Supported servers in delivering prompt, efficient, and courteous service to guests in a high-volume dining environment.
  • Cleared, sanitized, and reset tables quickly to maintain smooth table turnover and guest satisfaction.
  • Assisted with food and beverage delivery to ensure timely and accurate orders.
  • Monitored guest needs, refilled water and beverages, and communicated requests to servers or kitchen staff.
  • Maintained cleanliness and organization of dining areas, and service stations.
  • Restocked utensils, napkins, condiments, and other supplies to ensure that servers were fully equipped.
  • Followed all safety, hygiene, and sanitation guidelines in accordance with health regulations.
  • Worked collaboratively with hosts, servers, and kitchen staff.

Appointment Setter/Customer Service

Rancho Family Medical Group
Temecula
01.2018 - 01.2019
  • Scheduled patient appointments accurately and efficiently.
  • Answered high-volume inbound calls, responded to inquiries, verified patient information, and directed calls to appropriate departments.
  • Confirmed upcoming appointments via phone, text, or email, and handled rescheduling or cancellations as needed.
  • Maintained accurate and confidential patient records in compliance with HIPAA regulations.
  • Communicated with medical staff to coordinate appointment availability based on provider schedules and patient needs.
  • Collected and verified insurance and demographic information during the scheduling process.
  • Provided patients with pre-appointment instructions, and answered questions regarding office procedures or services.
  • Helped streamline front-desk operations by flagging scheduling conflicts and optimizing daily workflows.

Hostess and Cashier

MO'S EGG HOUSE
Temecula
05.2013 - 02.2014
  • Greeted and seated guests promptly, creating a welcoming, family-friendly dining atmosphere.
  • Managed waitlists and reservations efficiently during peak hours.
  • Operated the cash register to process customer payments accurately.
  • Handled cash, credit, and debit transactions, issued receipts, and balanced the register at the end of the shift.
  • Answered phone calls to take orders, provide menu information, and coordinate takeout or pickup requests.
  • Maintained cleanliness and organization of the host stand, front counter, and entrance area.
  • Assisted with basic bussing duties.

Commission Shoe Sales Associate/Cashier

Macy's
Victorville
02.2012 - 03.2013
  • Delivered personalized customer service to help clients find the perfect footwear based on style, fit, and occasion.
  • Drove individual sales performance in a high-paced, commission-driven environment by meeting and exceeding daily and monthly sales goals.
  • Built lasting client relationships through attentive service, follow-ups, and knowledge of repeat customer preferences.
  • Maintained a deep understanding of product lines, including designer brands, seasonal trends, and inventory availability.
  • Processed sales transactions accurately, and ensured prompt handling of exchanges or returns.
  • Coordinated with stockroom staff to retrieve sizes, and replenish merchandise on the sales floor.
  • Maintained an organized, visually appealing display to highlight promotional and high-demand items.
  • Resolved customer concerns quickly and professionally to ensure satisfaction.

Education

Bachelor - Counseling Psychology

Mirus Secondary School
San Diego, CA
03-2025

Associate's degree - Administration of Justice

Palomar College
San Marcos, CA
05-2023

Skills

  • Customer Service & Client Relations: Proven ability to build rapport with diverse clients
  • Sales & Product Knowledge – Skilled in consultative selling, upselling, and tailoring product recommendations
  • Multitasking & Time Management – Efficiently handled fast-paced, high-volume environments with competing priorities
  • (POS) Systems – Proficient in cash handling, credit transactions, and POS systems across retail and restaurant settings
  • Appointment scheduling – experienced in medical office scheduling, EMR systems, and managing high call volumes with attention to detail
  • Animal Handling & Care – Comfortable working with dogs of all sizes and temperaments; knowledgeable in grooming, bathing, and nutrition
  • Communication & Active Listening – Strong verbal communication and problem-solving skills across customer-facing roles
  • Team Collaboration – Worked effectively within team environments in restaurants, retail stores, and medical offices
  • Adaptability – Quickly learns new systems, products, and processes; thrives in dynamic and customer-centered environments

Timeline

Dog Nutritionist/Cashier

Earthwise Pet Supply
10.2024 - Current

Dog Bather/Groomer

Happy Spa Dogs
12.2023 - 08.2024

Server Assistant

Four Seasons
10.2021 - 03.2022

Appointment Setter/Customer Service

Rancho Family Medical Group
01.2018 - 01.2019

Hostess and Cashier

MO'S EGG HOUSE
05.2013 - 02.2014

Commission Shoe Sales Associate/Cashier

Macy's
02.2012 - 03.2013

Bachelor - Counseling Psychology

Mirus Secondary School

Associate's degree - Administration of Justice

Palomar College

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