Summary
Overview
Work History
Education
Skills
Related Course Work
Languages
References
Timeline
Generic

Sonia Evelyn Ramirez

Santa Clarita

Summary

Dynamic logistics and education professional with a proven track record at IKEA, excelling in operational management and staff scheduling. Adept at enhancing efficiency through process improvement and effective communication, I foster positive environments that drive engagement and satisfaction. Recognized for optimizing logistics and mentoring teams to achieve outstanding results.

Overview

14
14
years of professional experience

Work History

Goods Flow Leader

IKEA Store
Burbank
06.2021 - Current
  • Oversaw daily logistics operations, ensuring efficient movement of goods throughout warehouse.
  • Supervised activities of workers in picking, sorting, scanning, and shipping customer orders.
  • Managed scheduling for over 60 co-workers across three departments to maintain adequate staffing.
  • Monitored staff performance, providing corrective actions or constructive feedback to enhance efficiency.

Certificated Substitute Teacher

William S. Hart High School & Newhall School Districts
Santa Clarita
09.2017 - Current
  • Facilitated classroom instruction for diverse K-12 student groups across multiple subjects.
  • Managed classroom behavior to foster a positive learning environment and enforced disciplinary measures.
  • Encouraged critical thinking through targeted questioning techniques promoting higher-level cognitive processes.

Loyalty Leader /Customer Service Smaland Leader

IKEA Store
Burbank
02.2015 - 06.2021
  • Mentored co-workers in cross-training initiatives and professional development.
  • Coordinated promotional events to enhance membership awareness and engagement.
  • Organized customer appreciation events, including family fun days and workshops.
  • Executed marketing events to showcase product and service offerings effectively.
  • Enhanced Smaland play area experience through effective team leadership and training.
  • Supervised cash handling processes to ensure compliance with company policies.
  • Managed daily cash flow while reconciling transaction discrepancies accurately.
  • Assisted in resolving customer escalations to maintain high satisfaction levels.

CDC Flow Planner

IKEA Distribution Center
Tejon
01.2012 - 02.2015
  • Planned customer orders for shipment on trucks and adjusted route capacities to optimize logistics.
  • Coordinated with carriers, stores, and team members via phone and email.
  • Completed all required paperwork to ensure compliance and accuracy.
  • Engaged with shipping, receiving, and production teams to maximize material usage.

Education

B.A. - Communications, Theatre Arts Minor

California State University
Bakersfield
06.2008

Skills

  • Logistics coordination
  • Staff scheduling
  • Process improvement
  • Effective communication
  • Conflict resolution
  • Operational management
  • Classroom management
  • Student engagement

Related Course Work

  • Introduction to Communication
  • Mass Media Law
  • Technical and Report Writing
  • Public Affairs Reporting
  • Newspaper Production
  • History of Film
  • Gender and Communication
  • Photojournalism
  • Theories of Communication
  • Film Aesthetics & Criticism
  • Issues & Practices in Journalism
  • Interpersonal Communication
  • Theatre Acting I
  • Theatre Acting II
  • Writing Theatre for Youth

Languages

Spanish
Professional

References

References available upon request.

Timeline

Goods Flow Leader

IKEA Store
06.2021 - Current

Certificated Substitute Teacher

William S. Hart High School & Newhall School Districts
09.2017 - Current

Loyalty Leader /Customer Service Smaland Leader

IKEA Store
02.2015 - 06.2021

CDC Flow Planner

IKEA Distribution Center
01.2012 - 02.2015

B.A. - Communications, Theatre Arts Minor

California State University

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Sonia Evelyn Ramirez