Sonia Dove
Wabush,NL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk/Assistant Housekeeping Manager
Wabush Hotel
Wabush, Newfoundland and Labrador
09.2023 - 11.2024
- Managed daily front desk and housekeeping operations, ensuring seamless service delivery.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Safety Team Leader
Walmart
Labrador City, Newfoundland and Labrador
05.2019 - 09.2023
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
Asset Protection/Compliance Associate
Walmart
Labrador City, Newfoundland and Labrador
05.2018 - 09.2023
- Created multiple types of reports, documents and written communications.
- Proved successful at working within tight deadlines and a fast-paced atmosphere.
- Created plans, and communicated deadlines to complete projects on time.
- Monitored preventive maintenance program for company property.
Personnel Manager
Walmart
Labrador City, Newfoundland and Labrador
08.2017 - 05.2018
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated activities of the human resources team, distributing resources and personnel effectively across the organization to meet HR needs.
- Devised hiring and recruitment policies for employees.
Support Manager
Walmart
Labrador City, Newfoundland and Labrador
10.2015 - 08.2016
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance, and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels, and expected workloads.
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
Diploma - Business Administration
Career Academy
St.Johns NL09-1996
Skills
- Problem-solving skills
- Excellent communication
- Complaint resolution
- Multitasking and organization
- Attention to detail
- Time management
Certification
- OHS Certification
- First Aid Certification
Education
St.Johns NL
References
Nicole Loder
NL Liquor Corporation
709 280 7153
Beth Ann Pinksen
NL Liquor Corporation
709 987 7005
Timeline
Front Desk/Assistant Housekeeping Manager
Wabush Hotel
09.2023 - 11.2024
Safety Team Leader
Walmart
05.2019 - 09.2023
Asset Protection/Compliance Associate
Walmart
05.2018 - 09.2023
Personnel Manager
Walmart
08.2017 - 05.2018
Support Manager
Walmart
10.2015 - 08.2016
Diploma - Business Administration
Career Academy
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