Sonia Di Pasqua
Georgetown,ON
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager, Canadian Privacy & Consumer Risk
TD Canada Trust
05.2023 - Current
- Managed a team of professionals responsible for executing various aspects of the organization''s governance activities efficiently and effectively.
- Contributed significantly to the development of enterprise-wide policies governing risk management activities across all business units.
- Spearheaded cross-departmental initiatives aimed at reducing organizational vulnerabilities through effective collaboration among key stakeholders.
- Managed complex projects involving multi-disciplinary teams, ensuring timely completion while minimizing exposure to potential risks.
- Ensured compliance with regulatory requirements by staying current on industry standards and maintaining up-to-date knowledge of relevant laws and regulations.
- Developed strong relationships with key stakeholders, fostering a culture of open communication and proactive risk management.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Optimized allocation of resources by prioritizing high-impact risks based on rigorous quantitative analysis.
- Drove process improvements across multiple departments by identifying areas of overlap or inefficiency between existing controls, ultimately reducing duplication efforts.
- Enhanced company reputation through the development of comprehensive risk mitigation plans.
- Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
- Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
- Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
- Cultivated high-performing teams with clear communication and shared objectives.
Manager, Governance & Control
TD Canada Trust
02.2016 - 05.2023
- Streamlined decision-making processes to optimize resource allocation and operational efficiency.
- Ensured regulatory compliance, proactively identifying areas of potential risk and taking corrective actions.
- Conducted comprehensive audits on governance processes, ensuring adherence to established standards and best practices.
- Collaborated with cross-functional teams to develop governance-related training programs, raising awareness on critical issues.
- Supported strategic planning efforts by providing insights into relevant risks, opportunities, and compliance requirements.
- Increased stakeholder trust with transparent communication and effective reporting mechanisms.
- Established strong relationships with stakeholders, promoting collaboration and building consensus on key decisions.
- Supported continuous improvement initiatives within the organization by identifying areas where internal controls could be strengthened or enhanced.
- Provided expert advice on internal audit matters, positioning the company as a trusted partner in addressing clients'' revenue recovery needs.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Worked effectively in fast-paced environments.
Business Process Delivery Manager
TD Canada Trust | TD Insurance
09.2014 - 02.2016
- Evaluated performance metrics to refine strategies for ongoing success.
- Guided cross-functional teams with clear communication and defined goals.
- Developed strategic delivery roadmaps to align with organizational goals.
- Analyzed workflow for enhanced efficiency in logistics and resource allocation.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Collaborated with cross-functional teams to develop and implement best practices for process improvement initiatives.
- Streamlined workflows for increased productivity through thorough analysis and optimization of existing processes.
Senior Business Analyst
TD Canada Trust | Operations & Technology
09.2012 - 09.2014
- Provide leadership and strategic guidance in the development and support of pan-operational initiatives
- Analyzed business processes by conducting stakeholder interviews and gathering requirements.
- Spearheaded change management initiatives within organizations undergoing major transformations due to process improvements.
- Utilized data analysis tools to generate insights for business performance improvement.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
Assistant Product Manager
TD Canada Trust | Real Estate Secured Lending (RESL)
08.2010 - 09.2012
- Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products.
- Supported sales teams with training materials and presentations, boosting their knowledge of product offerings and enhancing their ability to sell effectively.
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Education
Bachelor of Applied Arts - Paralegal Studies
Guelph-Humber University
Toronto, ON04.2008
Skills
- Strategic planning
- Team development
- Organizational improvement
- Reporting oversight
- Cross-functional team leadership
- Influencing and negotiating
- Good judgment
- Ethics and integrity
- Stakeholder management
- Internal controls
- Cross-functional collaboration
Certification
- Emotional Intelligence for Leadership Excellence, Certification
- Operational Risk Management, L3 Certification
- Business Analyst Bootcamp, Certification
- Yellow Belt, Certification
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
French
Elementary
Accomplishments
- Resolved consumer issue through ongoing testing.
- Led large teams
- Achieved compliance with Regulators by building cross-functional Frameworks
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implementation of new policies to the bank with the introduction of fair practice to both customers and employees
- Developed roadmap and resolutions to solve for multiple audit findings in direct to customer businesses
- Identify and mitigate risks for innovative automation initiatives resulting in a reduction of manual processes
- Implement a center of excellence to standardize call authentication for customers and employee as well as creating the call evaluation and monitoring program
Timeline
Senior Manager, Canadian Privacy & Consumer Risk
TD Canada Trust
05.2023 - Current
Manager, Governance & Control
TD Canada Trust
02.2016 - 05.2023
Business Process Delivery Manager
TD Canada Trust | TD Insurance
09.2014 - 02.2016
Senior Business Analyst
TD Canada Trust | Operations & Technology
09.2012 - 09.2014
Assistant Product Manager
TD Canada Trust | Real Estate Secured Lending (RESL)
08.2010 - 09.2012
Bachelor of Applied Arts - Paralegal Studies
Guelph-Humber University
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