SONIA DIAZ
Blythe
Summary
Dedicated job seeker with proven organizational skills and adaptability across various roles. Successfully managed multiple priorities while maintaining a positive attitude and commitment to team objectives. Demonstrates strong customer service capabilities alongside effective time management and invoicing coordination skills.
Overview
18
18
years of professional experience
Work History
Office Technician (T) - Mental Health Scheduler
California Correctional Health Care Services
Blythe
05.2014 - Current
- Manages daily scheduling for mental health clinicians
- Facilitates effective communication and administrative support for Chief of Mental Health and MH clinicians
- Record data into spreadsheets and databases efficiently, ensuring timely completion of necessary appointments for inmate-patients
- Review mental health reports to ensure adherence to regulations
Health Care Grievance Coordinator (Out of Class)
California Correctional Health Care Services
Blythe
03.2023 - 11.2023
- Managed, evaluated, and addressed health care grievances and staff complaints from inmate-patient population at institutional level
- Drafted grievance responses according to the clinical review document, ensuring a timely return to the inmate-patient
- Validated data entry accuracy for compiling and reporting grievance and staff complaint information to identify trends and drive institutional improvement goals
- Evaluated cases for weekly Reasonable Accommodations Process panel meetings to confirm no impact on pending health care grievances
- Provide analytical support to the Patient Safety Subcommittee, compiling actionable data for committee members, and facilitating informed decisions to continuously enhance the program.
Office Technician (T) - Executive Support to CP&S
California Correctional Health Care Services
Blythe
01.2020 - 08.2021
- Assisted Chief Physician and Surgeon and medical staff by providing reliable communication and comprehensive administrative support
- Organized, facilitated, and documented monthly Emergency Medical Response Review Committee, Medical Program Subcommittee, Institutional Utilization Management Committee, and Patient Safety Subcommittee meetings.
- Monitored medical staff licensure to confirm compliance and maintain accurate records
- Reviewed and refined documents for accuracy and completeness prior to Chief Physician and Surgeon final review and approval
- Coordinated onboarding activities for incoming medical staff
Administrative Assistant I (Out of Class)
California Correctional Health Care Services
Blythe
04.2019 - 07.2019
- Assisted Chief Executive Officer and executive staff through effective communication and administrative support tasks.
- Composed correspondence and various documents for Chief Executive Officer.
- Organized and arranged meetings and conference calls.
- Managed phone and email correspondence, ensuring timely responses to all inquiries.
Handled incoming and outgoing mail with attention to confidentiality. Safeguarded sensitive information, demonstrating trustworthiness in managing confidential matters. - Organized, facilitated, and documented monthly Emergency Medical Response Review Committee, Medical Program Subcommittee, Institutional Utilization Management Committee, Medication Management Subcommittee, Patient Safety Subcommittee, and Quality Management Committee meetings.
Physical Therapy/Cardiac Rehab Scheduler
La Paz Regional Hospital
Parker
03.2012 - 01.2013
- Oversaw front desk operations for physical therapy and cardiac rehab department.
- Coordinated scheduling processes for all physical therapy and cardiac rehab patients.
- Contacted every patient's insurance to confirm service coverage or obtained approval for services.
- Registered patients and assembled medical charts with required documentation. Closed out medical charts upon completion of patient therapy.
- Monitored each patient to confirm compliance with approved services.
- Input diagnosis codes into the billing database to ensure accurate billing to insurance.
- Receive required payments from patients.
- Support physical therapist and cardiac rehab nurse with supplementary tasks.
Pharmacy Technician
CVS Pharmacy
Parker
10.2007 - 01.2013
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Guaranteed adherence to all federal, state, and local regulations alongside company policies governing pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Skills
- Trend analysis
- Information organization
- Communication
- Health care incident reporting
- Data research and validation
- Microsoft Excel
- Customer service
- Scheduling management
- Verbal and written communication
- Information gathering
- Administrative support
- Microsoft Office
- Multi-tasking skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Health Care Grievance Coordinator (Out of Class)
California Correctional Health Care Services
03.2023 - 11.2023
Office Technician (T) - Executive Support to CP&S
California Correctional Health Care Services
01.2020 - 08.2021
Administrative Assistant I (Out of Class)
California Correctional Health Care Services
04.2019 - 07.2019
Office Technician (T) - Mental Health Scheduler
California Correctional Health Care Services
05.2014 - Current
Physical Therapy/Cardiac Rehab Scheduler
La Paz Regional Hospital
03.2012 - 01.2013
Pharmacy Technician
CVS Pharmacy
10.2007 - 01.2013
Similar Profiles
Sheba VargheseSheba Varghese
Supervising Registered Nurse II at California Correctional Health Care Services, CCHCSSupervising Registered Nurse II at California Correctional Health Care Services, CCHCS
Lynnette M. Morris-ThompsonLynnette M. Morris-Thompson
Certified Clinical Medical Assistant at California Correctional Health Care Services, CCHCSCertified Clinical Medical Assistant at California Correctional Health Care Services, CCHCS
Guadalupe RiveraGuadalupe Rivera
Staff Services Analyst at California Correctional Health Care ServicesStaff Services Analyst at California Correctional Health Care Services
Beatrice K Dube RN BS MSN NPBeatrice K Dube RN BS MSN NP
Chief Nurse Executive at California Correctional Health Care ServicesChief Nurse Executive at California Correctional Health Care Services
RICARDO CEBREROS ESPINOZA JRRICARDO CEBREROS ESPINOZA JR
Mechanic at Finn Auto GroupMechanic at Finn Auto Group