Sonia Chibber
Edmonton,AB
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
13
13
years of professional experience
Work History
Dental Office Receptionist
South Common & Rabbit Hill Dental CHoice
Edmonton, AB
05.2024 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, and insurance.
- Curve Hero
Dental assistant level I & II
Balogh Dental
Brampton, Canada
09.2019 - 04.2024
- Pour, trim, and polish study casts
- Record treatment information in patient records
- Apply protective coating of fluoride to teeth
- Take and record medical and dental histories and vital signs of patients
- Fit orthodontic appliances and materials for patients, such as retainers, wires, or bands
- Placement of donuts for bracketing
- Fabricate whitening trays and deliver
- Assisted with sleep apnea procedure
- Assisted in various procedures like root canals, crown preps, restorations, oral surgery, bone grafting and implant
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Placement of temporary crowns
- Instruct patients in oral hygiene and plaque control
- Expose dental diagnostic x-rays
- Schedule appointments, prepare bills and receive payment for dental services.
Dental assistant level I & II
Omni Dental
03.2019 - 09.2019
- Staged tray for procedures by arranging dental instruments and equipment
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Cleaned and sterilized instruments between patients to protect from infection risks
- Informed patients of oral health tips, orthodontic appliance care and home instructions
- Assisted in the placement and removal of orthodontic brackets
- Assisted in various procedures like root canals, crown preps, restorations, oral surgery, frenectomy, bone grafting, gum therapy and implants
- Assisted in the placement of arch wires and fitted bands
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for the patient and maintain health and safety practices
- Took dental radiographs
- Ordered and monitored supply of the office.
Dental assistant level I & II
Conestoga Dental Centre
10.2017 - 03.2019
- Placed orders for the dental office
- Helped dentists restore teeth using permanent or temporary fillings
- Measured and recorded vital statistics like patients’ blood pressure, temperature, and pulse
- Took dental radiographs, following strict patient protection rules
- Prepared and positioned patients for procedures, including placing napkins and patient safety devices
- Cleaned and sanitized dental tools and equipment straightened up the room and restocked supplies after each patient was treated
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions
- Made dental impressions used in diagnostics, opposing models and study casts
- Prepared rooms for patient treatment
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Always maintained proper universal precautions and infection control procedures.
Dental assistant level I & II
Fletcher’s Creek Dental
05.2017 - 10.2017
- Politely answered phones and scheduled or confirmed office appointments and surgeries
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol
- Confirmed patient insurance benefits and checked claim statuses
- Maintained proper universal precautions and infection control procedures at all times
- Accurately recorded treatment information in patient records
- Assisted dentist in management of medical or dental emergencies when necessary.
Dental assistant level I & II
Dentistry at Vaughan Smiles
11.2016 - 05.2017
- Assisted the designated dentist with various dental processes
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Set up examination room and dental trays in preparation for examinations and procedures
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol
- Maintained proper universal precautions and infection control procedures at all times.
Lead Accounting Associate
Vaughan Wal-Mart Super Centre
01.2013 - 11.2016
- Prevented store losses using awareness, attention to detail and integrity
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Investigated and resolved discrepancies on the monthly management report
- Handling all of Wal-Mart’s cash income
- Replenishing ATM banking machines when required
- Calculating the days’ worth of errors from cash registers.
Credit Operations - Call Centre
Rogers Communication Inc.
04.2015 - 03.2016
- Manage the customer's account on a daily basis
- Ability to build a rapport with a variety of customers
- Purpose solutions and negotiate payment arrangements at accordance with Rogers policy
- Explained the billed charges
- Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up
- Created cases to have a tech restore consolidated services
- Provide excellent customer service.
Customer service manager
Vaughan Wal-Mart Super Centre
03.2012 - 01.2013
- Addressed negative customer feedback immediately
- Resolved customer questions, issues and complaints
- Always performing as a dynamic team leader
- Handling cash, debit and credit card transactions.
Education
Intra oral dental assistant Level I & II -
Medix College
07.2017
General Arts -
Seneca College
08.2010
OSSD Completed -
North Albion Collegiate Institute
06.2009
Skills
- In-depth knowledge about various dental processes
- Ability to react well during emergency processes
- Sound understanding of various dental equipment
- Understanding of dental terminology
- Knowledgeable in infection control techniques
- Good interpersonal communication skills
- Adult tooth charting
- Keeping patients' comfort
- Followed strong ethics of patient confidentiality
- Excellent communication skills needed to follow verbal and written instructions
- Certified in First aid
- HARP Certified
- Completed Orthodontic Procedures for Level II Dental Assistants
References
- Dr. Howard Tse, (647) 990-5068
- Mona (Hygenist), (647) 393-1678
Timeline
Dental Office Receptionist
South Common & Rabbit Hill Dental CHoice
05.2024 - Current
Dental assistant level I & II
Balogh Dental
09.2019 - 04.2024
Dental assistant level I & II
Omni Dental
03.2019 - 09.2019
Dental assistant level I & II
Conestoga Dental Centre
10.2017 - 03.2019
Dental assistant level I & II
Fletcher’s Creek Dental
05.2017 - 10.2017
Dental assistant level I & II
Dentistry at Vaughan Smiles
11.2016 - 05.2017
Credit Operations - Call Centre
Rogers Communication Inc.
04.2015 - 03.2016
Lead Accounting Associate
Vaughan Wal-Mart Super Centre
01.2013 - 11.2016
Customer service manager
Vaughan Wal-Mart Super Centre
03.2012 - 01.2013
Intra oral dental assistant Level I & II -
Medix College
General Arts -
Seneca College
OSSD Completed -
North Albion Collegiate Institute