Sonia Bruner
Fairfield
Summary
Experienced server and key holder with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.
Overview
22
22
years of professional experience
Work History
Server/Key Holder
Applebees
Fairfield
10.2019 - Current
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Partnered with team members to efficiently serve food and beverages.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Bartender
Buffalo Wild Wings
Fairfield
10.2010 - Current
- Managed up to 150 customers per shift while simultaneously assisting 3 restaurant servers.
- Maintained tight financial controls with highly accurate daily registers.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Lead Bartender
Red Robin International
Fairfield
04.2004 - 03.2012
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Maintained tight financial controls with highly accurate daily registers.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Planned and updated menus to capitalize on changing trends in customer preferences.
Education
Pharmacy
CalReginal
Vallejo Adult SchoolSkills
- Dining customer service
- Food inspection
- Point of Sale (POS) system operations
- Food safety understanding
- High-volume dining
- Relationship management
- Quality control
- Effective customer upselling
- Liquor, wine and food service
- Safe food handling
- Dining crew workflow optimization
Timeline
Server/Key Holder
Applebees
10.2019 - Current
Bartender
Buffalo Wild Wings
10.2010 - Current
Lead Bartender
Red Robin International
04.2004 - 03.2012
Pharmacy
CalReginal