Sonia Boonstra
Newmarket ,ON
Summary
Highly experienced General Manager with 30+ years of hands on experience. Highly skilled in team leadership and growth both in the restaurant and hospitality industries. Background includes management in front and back-of-the-house operations as well as being a General Manager of restaurant operations. Have successfully managed multiple units at one time. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training, development of business plans, growth in EBIDA to a P&L with positive outcomes. Fluent with the Micros computer platform. Working knowledge of the Squirrel platform.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
SSP
Toronto, Ontario
04.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Restaurant Manager
SSP Canada Food Services Inc
Toronto , ON
10.2018 - 04.2023
- Boost team members productivity by enhancing performance monitoring and instituting motivational approaches.
- Train and guide team members to maintain high productivity and performance metrics.
- Apply performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluate employees’ strengths and assigned tasks based upon experience and training.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintain team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Set and manage schedules to give proper coverage to required areas and meet customer service demands.
- Maintain current knowledge of all facets of operations.
- Establish and maintained positive work environment to enhance retention and productivity.
- Provide senior management with feedback regarding employee performance and training needs.
- Uphold strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Established systems to improve audit results
- Performed over target quarterly and annual sales goals
- Strong grasp on operational systems.
- Manage team of 60+
Restaurant Manager
Club Links- The Country Club
Woodbridge , Ontario
03.2018 - 08.2018
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes.
- Maintain safe working and guest environment to reduce risk of injury and accidents.
- Interacts positively with customers while promoting facilities and services.
- Carefully interview, select, train and supervise staff.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Meet, greet and encourage feedback from members and guests and use feedback to implement positive changes within restaurant.
- Lead and direct team members on effective methods, operations and procedures.
- Established positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed over 50 employees
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Led and directed team members on effective methods, operations, and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
Restaurant General Manager
Quench Hospitality-Montana's Newmarket
Newmarket, Ontario
04.2016 - 12.2017
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully followed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased sales targets by 10%
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
Restaurant General Manager
Recipe (formally Cara)
Vaughan, ON
07.2013 - 04.2016
Restaurant General Manager
BBT (Franchise)- Kelsey's Orangeville
Orangeville, Ontario
05.2010 - 07.2013
Assistant Restaurant Manager
BBT- Franchise
Several Kelsey's locations
09.1992 - 05.2010
Education
Hotel and Restaurant Management - Hotel and Restaurant Management
George Brown College St. James Campus
Toronto, ON, Canada1992
Skills
- Business operations driven
- Results-oriented
- Strong leader
- Service-oriented
- Strong work ethic
- Passion for customer satisfaction
- Extensive working knowledge of Micros
Certification
Smart Serve Certified
Food Handlers Certificate
First Aid Certified
Timeline
Restaurant General Manager
SSP
04.2023 - Current
Restaurant Manager
SSP Canada Food Services Inc
10.2018 - 04.2023
Restaurant Manager
Club Links- The Country Club
03.2018 - 08.2018
Restaurant General Manager
Quench Hospitality-Montana's Newmarket
04.2016 - 12.2017
Restaurant General Manager
Recipe (formally Cara)
07.2013 - 04.2016
Restaurant General Manager
BBT (Franchise)- Kelsey's Orangeville
05.2010 - 07.2013
Assistant Restaurant Manager
BBT- Franchise
09.1992 - 05.2010
Hotel and Restaurant Management - Hotel and Restaurant Management
George Brown College St. James Campus
Smart Serve Certified
Food Handlers Certificate
First Aid Certified
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