Sonia Barakat
Edmonton,AB
Summary
Proven sales leader with a track record of exceeding sales goals by over 20% at Aeropostale through exceptional customer service and relationship selling. Skilled in multitasking and team building, adept at creating memorable shopping experiences and fostering loyalty. Brings a dynamic blend of communication skills and sales expertise to drive revenue and customer satisfaction.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
32
32
years of professional experience
Work History
Sales Associate
Calander Club
Edmonton, AB
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics..
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Spirit Halloween
Edmonton, AB
09.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their need.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Fitting Room Associate
Spirit Halloween
Edmonton, AB
09.2018 - 10.2018
- Checked fitting room stalls and sorted merchandise to racks.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Cleaned and maintained fitting rooms regularly.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Picked out correct sizes and colors according to each customer's specific interests.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Repackaged and tagged returned items for sales floor.
- Suggested accessories such as belts, jewelry, and shoes to complement chosen clothing items.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors, and clothing options.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Welcomed each customer to fitting room with warm smile and kind words.
- Monitored customers for signs of theft.
- Offered help to customers and brought alternative sizes.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
- Promoted a positive shopping experience by engaging in friendly conversation with customers during their time in the fitting rooms.
- Ensured prompt return of garments to the sales floor, reducing clutter and promoting efficient store operations.
Assistant Store Manager
Aeropostale
Edmonton, AB
05.2010 - 05.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Shoe Box
Edberg, AB
01.2009 - 11.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Key Holder Superrvisor
Dollarama Store
Edmonton, AB
08.2008 - 01.2009
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Manager
Greata Boutique
Cyprus
07.2005 - 06.2008
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Key Holder
Tradal Video Game
Cyprus
01.2000 - 05.2005
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Key Holder
Brides to Be
Cyprus
05.1993 - 09.1999
- Streamlined opening and closing procedures as integral member of store staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Bachelor Of Administration - Administrstive Study
Green Hill University
Cyprus06.1987
Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Problem-solving skills
- Sales expertise
- Building rapport
- Relationship selling
- Promotional support
- Exceeds sales goals
- Excellent communication skills
- Superb time management
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Complaint Handling
- Problem-solving aptitude
- Customer relations management
- Sales goals achievement
Languages
English
Full Professional
Timeline
Sales Associate
Calander Club
10.2024 - Current
Sales Associate
Spirit Halloween
09.2024 - 10.2024
Fitting Room Associate
Spirit Halloween
09.2018 - 10.2018
Assistant Store Manager
Aeropostale
05.2010 - 05.2012
Sales Associate
Shoe Box
01.2009 - 11.2009
Key Holder Superrvisor
Dollarama Store
08.2008 - 01.2009
Manager
Greata Boutique
07.2005 - 06.2008
Key Holder
Tradal Video Game
01.2000 - 05.2005
Key Holder
Brides to Be
05.1993 - 09.1999
Bachelor Of Administration - Administrstive Study
Green Hill University