Sonia Ajar
Ottawa,Ontario
Summary
Motivated and proactive graduate looking to obtain an entry-level position at a reputable company, to increase my professional work experience and add value from my prior work experience and education to achieve company goals and expectations.
Overview
11
11
years of professional experience
Work History
Incoming Correspondence Clerk
Canadian Intellectual Property Office
06.2023 - Current
- Analyzed data and work orders before sending or completing tasks.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Managed and maintained efficient, well-organized digital filing system.
- Managed time efficiently in order to complete all tasks within deadlines.
- Established and checked coding procedures, monitored reports and updated internal files.
- Imported patents into techsource database to ensure whether clients had paid for patents or not.
Sales Associate
Pandora Jewelry
11.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Marketing coordinator
Ottawa Muslim Association
07.2022 - 02.2023
- Promoting fundraisers, and events for the Mosque
- Analyzing feedback and boosting campaign performances
- Developing and implementing short and long-term marketing strategies and advertising campaigns in order to create and increase brand awareness
- Handling pressures of deadlines and fluctuating workloads
- Maintained and updated weekly newsletter using mailchimp.
- Managing and responsible for social media content and website management.
- Creating digital content using canva to advertise for events and programs to attract target audience.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Optimized email campaigns to increase open and click-through rates.
Administrative and Planning Officer
Shared Services Canada
02.2022 - 06.2022
- Contributed to developments of long and short-term plans, programs, and projects to drive objectives and functions
- Proofread and edited business documents
- Organized and double-checked financial documents using Microsoft Excel
- Developed business plan reporting to track key initiatives
- Developed administrative processes to achieve organizational objectives
- Collaborated with colleagues in team and board meetings regarding upcoming projects
- Managed administrative process and prepared key report documentations
- Engaged in branch business planning documents
- Created supporting material for colleagues for upcoming projects
- Contributed to the Top 12 Score Cards to ensure consistency of document managements
- Prepared reports and data on strategic projects to inform decision-making process.
Customer Service Sales Associate/Wellness Associate
Kardish
09.2021 - 02.2022
- Completed various courses on health benefits and risks of products sold at Kardish
- Use the knowledge obtained to advise and recommend supplements to customers based on their needs and health conditions
- Engage with customers in a sincere and friendly manner
- Processed monetary transactions with cash, gift cards and store credits
- Managed in store inventories to ensure all price tags had tags according to monthly sales
- Managed special order forms for supplements and products that were unavailable in store
- Received new stock from vendors, cleaned and organized shelves and working area
- Organized receipts and files from vendors for each product
- Continually obtain excellent reviews from customers and management regarding quality of my work.
Sales Associate
Rexall Pharmacy
07.2019 - 09.2019
- Providing excellent customer service helped customers to purchase products ensuring their needs were fully met
- Organized new department stock
- Managed time in a fast-paced environment to ensure tasks were completed
- Handled each customer transaction professionally, efficiently, and accurately
- Maintained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Greeted clients to ensure a positive customer experience
- Contributed to team objectives by exceeding customer satisfaction ratings
- Answering incoming telephone calls to provide store products and services information
- Met merchandise processing standards and maintained an organized and accessible work area., Providing excellent customer service helped customers to purchase products ensuring their needs were fully met
- Organized new department stock
- Assisted customers when in need of help with a product
- Managing my time in a fast-paced environment to ensure I can complete my tasks and satisfy the customers
- Handle each customer transaction professionally, efficiently, and accurately
- Maintained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Greeted clients to ensure a positive customer experience
- Contributed to team objectives by exceeding customer satisfaction ratings
- Answering incoming telephone calls to provide store products and services information
- Met merchandise processing standards and maintained organized and accessible work area.
Administration
Golden Treasures Jewelers
01.2017 - 03.2018
- Bookkeeping
- Arranging payments of accounts
- Producing Balance Sheets, income statements and other financial documents
- Managing calls with clients
- Booking appointments
- Proceed customer payments and set up payment plans.
Office Administrative Assistant
CRKN
02.2015 - 06.2015
- Organized company personal data files from hard copy into electronic format document
- Entered confidential business information, travel expense information, etc
- Into spreadsheets and business database (Sugarcrm- Customer Relationships Management Software
- Creating labels for Accounts receivable and Accounts payable for year-end fiscal reporting
- Reconciliation of the Canadian Research Knowledge Network (CRKN) customer relationships management (CRM), ensuring contacts are correctly represented by using a system database to correct audience
- Created an electronic filing system for all the business paper files
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Sales Associate
The Hudson’s Bay Company
01.2013 - 01.2014
- Assisted customers with their purchases and questions
- Organized and maintained department
- Adopted great customer relation’s skills
- Prioritized tasks in a fast-paced environment with a focus on the needs of customers
- Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales
- Build trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained organized an accessible work area.
Teacher’s Assistant
Ottawa Mosque
12.2014
- Monitor student progress and communicate with parents to meet their education goals
- Applied effective learning strategies to improve students’ study skills and retention
- Assisted students within class assignments
- Supervised students in class
- Created reports, planned various events, completed data entry, and gathered meeting information.
Education
Bachelor of Social Sciences - Public Administration
University of Ottawa
SHSM - Business International
Canterbury High School
Skills
- Excellent Organizational and Problem-Solving Skills
- Customer Relations Skills
- Computer Skills:
- Microsoft Office (Excel, Word, PowerPoint, Outlook), Social Media
- Sites, and various databases
- Financial Application Skills (bookkeeping)
- Excellent interpersonal skills
- Resourceful Team player
- Personal Management Skills (Prioritizing time)
- Analytical thinking and strategic planning
- Ability to work under pressure and arise to meet challenges
- Ability to gather information from multiple sources, analyze and make recommendations
Additional Information
- AWARDS/RECOGNITION , International Language Program Bronze Music Award CPR and First Aid Certificate Inventory and Customer Services Certificate (SHSM) Specialized High Skills Major Business June 2016 2008-2012 June 2008 November 2014 November 2014 June 2016
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Incoming Correspondence Clerk
Canadian Intellectual Property Office
06.2023 - Current
Sales Associate
Pandora Jewelry
11.2022 - 06.2023
Marketing coordinator
Ottawa Muslim Association
07.2022 - 02.2023
Administrative and Planning Officer
Shared Services Canada
02.2022 - 06.2022
Customer Service Sales Associate/Wellness Associate
Kardish
09.2021 - 02.2022
Sales Associate
Rexall Pharmacy
07.2019 - 09.2019
Administration
Golden Treasures Jewelers
01.2017 - 03.2018
Office Administrative Assistant
CRKN
02.2015 - 06.2015
Teacher’s Assistant
Ottawa Mosque
12.2014
Sales Associate
The Hudson’s Bay Company
01.2013 - 01.2014
Bachelor of Social Sciences - Public Administration
University of Ottawa
SHSM - Business International
Canterbury High School
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