Sonia Ahmad
Ajax,Canada
Summary
Highly Motivated Professional Seeking New Opportunities
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Administrative/ Blood Disorder Clinic
TORONTO GENERAL HOSPITAL
01.2021 - Current
- Provide confidential administrative support to clinicians (e.g., Physicians, Nurse Practitioners, Social Worker etc.), and to the Social Medicine team, which may include:
- Registration and management of patients records in electronic patient record systems
- Follow-up with and scheduling of patient/clinician appointments
- General calendar management
- Office liaison for internal and external personnel
- Consultation with clinical team and program team
- Documentation preparation, review, and retention
- Data collection and provision of patient satisfaction questionnaires
- Management of office supplies and equipment etc.
Ward Clerk
THE CENTRE FOR ADDICTION AND MENTAL HEALTH (CAMH)
08.2020 - 03.2024
- Act as the ‘first point’ of contact to the unit, in dealing with crisis, other emergency issues, and other matters while demonstrating excellent customer service, good knowledge of operations, resourcefulness, and a good understanding of privacy legislation and client confidentiality
- Deescalate matters and interact effectively, both in person and over the telephone, with clients, service stakeholders (CAMH departments and community services) and the public
- Work under high-pressure situations, and dealing with conflicting priorities using superior interpersonal, organizational, problem solving, and client-centered skills as well as accuracy
- Gather and computerize patients information into the EPR system and prepare patient charts
- Receive and restock the medical equipment to meet operational demands
- Redirect phone calls to various personnel and department as require
- Adapt to changing work demands and function as a part of an interprofessional team
- Maintain positive working relationships on the unit, and with internal and external partners
- Support measures designed to ensure the safety of clients, staff, and visitors as well as continuous improvement
- Function as part of a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements
PRINCESS MARGRET HOSPITAL
01.2018 - 01.2020
Medical Secretary, Bay Centre for Birth Control
WOMEN’S COLLEGE HOSPITAL
01.2016 - 01.2018
- Provided clerical and administrative support, including reception duties, patient registration, appointment bookings and administrative functions to support efficient clinic operations
- Received new referrals and triage according to established guidelines within the Clinic/Program
- Confirmed required information and retrieved relevant information from referring source
- Created patient record within the Electronic Patient Record and updated patient demographic and insurance information
- Scheduled patient visits, coordinated required tests, and handled requests from patients, referring physician, and information and obtained to ensure an appointment slot were filled
- Communicated scheduled visit to appropriate individuals (referring physician, patient, etc.)
- Demonstrated excellent organizational and time management skills well developed interpersonal skills, including the ability to handle multiple duties with speed and accuracy
Education
Human Resources Management Advanced Diploma -
CENTENNIAL COLLEGE
01.2020
Medical Office Administration Certificate - undefined
CENTENNIAL COLLEGE
01.2015
Ontario Secondary School Diploma - undefined
CEDARBRAE COLLEGIATE
01.2010
Skills
- Electronic Patient Record (EPR), Coral, Epic, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) and a typing speed 40 WPM; able to learn new computer skills quickly
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
Languages
English
Certification
Medical Terminalogy
Timeline
Medical Office Administrative/ Blood Disorder Clinic
TORONTO GENERAL HOSPITAL
01.2021 - Current
Ward Clerk
THE CENTRE FOR ADDICTION AND MENTAL HEALTH (CAMH)
08.2020 - 03.2024
PRINCESS MARGRET HOSPITAL
01.2018 - 01.2020
Medical Secretary, Bay Centre for Birth Control
WOMEN’S COLLEGE HOSPITAL
01.2016 - 01.2018
Medical Office Administration Certificate - undefined
CENTENNIAL COLLEGE
Ontario Secondary School Diploma - undefined
CEDARBRAE COLLEGIATE
Human Resources Management Advanced Diploma -
CENTENNIAL COLLEGE
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