SONI SONI
Delta,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Shaw Communications Inc
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Quality Analyst
Zomato Media Pvt Ltd
02.2021 - 01.2022
- Conducted an industry and organizational analysis to analyze the performance, growth, operation, and work environment.
- Developed a training program to educate the employees and managers on the new performance management system and to induce required motivation, behaviors and achieve expected performance outcomes.
- Salesforce was the key to my working experience.
- Proficient in Ms Word, Ms Excel, SALESFORCE and ZENDESK.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
Administrative Assistant
Zomato Media Private
02.2019 - 01.2021
- Provided confidential administrative, clerical and secretarial support to the department by producing a variety of confidential correspondence, memos, presentation materials, spreadsheets, reports, and tables from rough drafts and verbal instructions using word processing, spreadsheet and graphics software. Receives and distributes incoming mail.
- Photocopies and distributes outgoing mail. Sends data faxes.
- Performed reception duties for assigned departments as required, gives information to callers, takes messages, or transfers calls to appropriate individuals.
- Maintained daily appointment and vacation calendars for designated project managers and other key personnel as requested.
- Provided administrative support to other projects, programs and related departments as required.
- Established administrative work procedures to track staff's daily tasks.
Scheduling Coordinator
Zomato Media Pvt Ltd
10.2016 - 02.2019
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Created and distributed agendas and other materials for scheduled meetings.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
Administrative Clerk
Myntra.com
01.2016 - 09.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted, checked, and maintained office records, including files, reports, invoices, office supplies, field sheets, cheques, bills, receipts, and requisitions.
- Performed data collection and entry, ensuring timely and accurate recording of information.
- Operated various office equipment, including computers, word processors, photocopy machines, and fax machines.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Master of Arts - Economics
Indira Gandhi National Open University
India12.2018
Bachelor's in Commerce - Business Administration
University of Delhi
India10.2015
Skills
- Zendesk
- Singleview
- Cisco and Colabrio
- Data Entry
- CRM Software
- Salesforce CRM
- Microsoft Office
- Microsoft Excel
- Book Keeping
- 50 wpm Typing Speed
Hobbies
- Journaling
- Makeup Content
- Travelling
Timeline
Customer Service Representative
Shaw Communications Inc
05.2022 - Current
Quality Analyst
Zomato Media Pvt Ltd
02.2021 - 01.2022
Administrative Assistant
Zomato Media Private
02.2019 - 01.2021
Scheduling Coordinator
Zomato Media Pvt Ltd
10.2016 - 02.2019
Administrative Clerk
Myntra.com
01.2016 - 09.2016
Master of Arts - Economics
Indira Gandhi National Open University
Bachelor's in Commerce - Business Administration
University of Delhi
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