Overview
Work History
Education
Skills
Certification
Timeline
Generic

Songze Guo

Toronto,ON

Overview

4
4
years of professional experience
1
1
Certification

Work History

HR assistant

YO Moving
05.2023 - 08.2024
    • Assisted HR with 15+ interviews, optimizing screening to reduce recruitment time by 20% and improve hiring success.
    • Created job descriptions on boards.
    • Resolved issues, increasing employee satisfaction to 95% through proactive communication.
    • Managed offboarding, achieving 100% settlement completion within 5 business days.

Inter ( Assistant Manager)

LiuBai Flower Studio
07.2020 - 01.2022
    • Assisted the manager in overseeing 15+ projects, ensuring over 95% were delivered on time.
    • Handled and translated over 50 documents, including wedding materials and floral terminology.
    • Effectively communicated with 30+ clients, resolved scheduling conflicts, and optimized processes, raising on-time delivery to 98%.

Internship Trainer

Countyard By Marriott
08.2020 - 12.2020
    • Analyzed 5 hotels' service systems, proposing process improvements that increased customer satisfaction by 15%.
    • Updated the sales plan quarterly, recommending increased social media outreach to boost online bookings by 10%.
    • Collaborated with 3 team members to complete tasks on time, improving communication with weekly meetings and achieving 100% task completion.

Education

Postgraduate - Human Resources Management

George Brown College
Toronto, ON
08.2024

Bachelor of Business Administration - Hospitality Business Management

Washington State University
Pullman, WA
05.2022

Skills

  • Highly organized and detail-oriented
  • Strong time management, multitasking skills to efficiently handle responsibilities
  • Proficient in Microsoft Office including Word, Excel, and Powerpoint
  • Strong teamwork skills and adaptability in dynamic environments
  • Strong oral and written communication skills
  • Promote high quality customer service

Certification

  • National second-level athlete（China)
  • Adult First Aid/CPR/AED Certificate (USA)


Timeline

HR assistant

YO Moving
05.2023 - 08.2024

Internship Trainer

Countyard By Marriott
08.2020 - 12.2020

Inter ( Assistant Manager)

LiuBai Flower Studio
07.2020 - 01.2022

Postgraduate - Human Resources Management

George Brown College

Bachelor of Business Administration - Hospitality Business Management

Washington State University

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Songze Guo