Songze Guo
Toronto,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR assistant
YO Moving
05.2023 - 08.2024
- Assisted HR with 15+ interviews, optimizing screening to reduce recruitment time by 20% and improve hiring success.
- Created job descriptions on boards.
- Resolved issues, increasing employee satisfaction to 95% through proactive communication.
- Managed offboarding, achieving 100% settlement completion within 5 business days.
Inter ( Assistant Manager)
LiuBai Flower Studio
07.2020 - 01.2022
- Assisted the manager in overseeing 15+ projects, ensuring over 95% were delivered on time.
- Handled and translated over 50 documents, including wedding materials and floral terminology.
- Effectively communicated with 30+ clients, resolved scheduling conflicts, and optimized processes, raising on-time delivery to 98%.
Internship Trainer
Countyard By Marriott
08.2020 - 12.2020
- Analyzed 5 hotels' service systems, proposing process improvements that increased customer satisfaction by 15%.
- Updated the sales plan quarterly, recommending increased social media outreach to boost online bookings by 10%.
- Collaborated with 3 team members to complete tasks on time, improving communication with weekly meetings and achieving 100% task completion.
Education
Postgraduate - Human Resources Management
George Brown College
Toronto, ON08.2024
Bachelor of Business Administration - Hospitality Business Management
Washington State University
Pullman, WA05.2022
Skills
- Highly organized and detail-oriented
- Strong time management, multitasking skills to efficiently handle responsibilities
- Proficient in Microsoft Office including Word, Excel, and Powerpoint
- Strong teamwork skills and adaptability in dynamic environments
- Strong oral and written communication skills
- Promote high quality customer service
Certification
- National second-level athlete（China)
- Adult First Aid/CPR/AED Certificate (USA)
Timeline
HR assistant
YO Moving
05.2023 - 08.2024
Internship Trainer
Countyard By Marriott
08.2020 - 12.2020
Inter ( Assistant Manager)
LiuBai Flower Studio
07.2020 - 01.2022
Postgraduate - Human Resources Management
George Brown College
Bachelor of Business Administration - Hospitality Business Management
Washington State University
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