Song Downes

• Translated documents from Korean to English.
• Applied cultural understanding to discern specific meanings beyond literal written words.
• Prepared Powerpoint presentation (Engilsh)
• Established long-term relationships with clients through consistent delivery of top-quality translation services tailored to their needs.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

• Established relationships with key decision-makers within customer's organization to promote growth of the product acquisition and retention of the clients

• Developed strategic partnerships with foreign companies for mutually beneficial growth and expansion.

• Identified key products, services and customers and used data to devise innovative sales and marketing plan to expanding need-based purchase as well as exceeding product popularity and the market growth

• International Business Management Area: Philippines, China,Indonesia, Thailand, Vietnam, Malaysia and United States.

• Evaluated competitor offerings to identify gaps in our product/service portfolio that could be exploited for competitive advantage or differentiation purposes.

• Developed training programs tailored to the specific requirements of each region, ensuring staff members possessed the necessary skills and knowledge to excel in their roles.

• Expanded international market presence by identifying and pursuing new business opportunities at trade shows around the world.

• Worked directly with upper management (Director and CEO) on a daily base to report revenue and business models for our international offices and distributors.

• Hands on with marketing and sales team for each country to help improve revenue and company awareness within the country.

• Provide educational programs for all our staffs around the world to improve knowledge of our products and company.

• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Conducted regular reviews of ongoing projects to monitor progress against set objectives, taking corrective action as needed.

• Created and transmitted accurate documentation to government agencies (US Customs, Food and Drug Administration, Fish and Wildlife and etc..).
• Coordinated and negotiated contracts to facilitate freight movements (exports).
• Managed a team of import specialists, providing training and guidance to improve overall performance and productivity.
• Created training guidelines for over 13 topics within the company.
• Strengthened communication channels between internal departments such as finance, procurement, warehousing while managing imports.
• Manage over 1000 shipments per month and meet customers needs and timeline.
• Worked directly with upper management (VP and CEO) on a daily base to report and review any business issues.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
• Monitored industry developments to stay informed about changes in trade policies, tariffs, or other relevant factors affecting imports.