Soncerrae Walker
Los Angeles
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, and offering information. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Front Desk Agent
Four Seasons Hotels and Resorts
Los Angeles
09.2021 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management Software.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping for room readiness and guest requests.
- Processed payments and maintained accurate financial records at the front desk.
- Collaborated with team members to ensure smooth daily operations.
- Provided excellent customer service while upholding company policies.
Front Desk Receptionist
Hot 8 Yoga
Beverly Hills
06.2019 - 10.2021
- Greeted clients warmly and ensured a welcoming atmosphere at the yoga studio.
- Managed appointment scheduling and maintained accurate client records efficiently.
- Assisted and Sold clients with inquiries about classes, memberships, and services available.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Wardrobe Stylist Assistant
Debbie's Staffing
Los Angeles
08.2016 - 12.2018
- Assisted stylists in selecting outfits for various client events.
- Organized and maintained wardrobe inventory for easy access and efficiency.
- Researched current fashion trends to inform styling decisions.
- Managed garment care, ensuring items were clean and ready for use.
- Communicated with clients to understand their style preferences and needs.
- Organized schedules and appointments for team members and executives.
- Maintained electronic filing systems for easy access to documents.
- Facilitated team meetings by taking minutes and distributing agendas.
Education
Bachelor of Science - Business Management
University of California, Los Angeles
Los Angeles, CA 05.2024 - 12.2025
Moreau Catholic High School
Hayward, CASkills
- Customer service
- Project management
- Team collaboration
- Conflict resolution
Accomplishments
- Four Seasons Employee of the month winner July 2024.
- Four Seasons Employee of the year nominee - 2024.
Timeline
Bachelor of Science - Business Management
University of California, Los Angeles
05.2024 - 12.2025
Front Desk Agent
Four Seasons Hotels and Resorts
09.2021 - Current
Front Desk Receptionist
Hot 8 Yoga
06.2019 - 10.2021
Wardrobe Stylist Assistant
Debbie's Staffing
08.2016 - 12.2018
Moreau Catholic High School