Sonam Sonam
Winnipeg,MB
Summary
Results-driven Customer Service Representative with over 4 years of expertise in telephone customer service, spanning sales, tech support, and customer care. Proven track record of delivering exceptional service, adept at handling diverse tasks independently, and ensuring customer satisfaction. Seeking a role to leverage skills in a dynamic and customer-focused environment.
Overview
5
5
years of professional experience
Work History
Team Manager
SkiptheDishes
02.2021 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Efficiently managed payroll generation processes, ensuring accurate and timely compensation for team members.
Call Center Representative
24-7 intouch
01.2021 - 12.2021
- Managed high-volume inbound and outbound customer calls, ensuring optimal customer experiences
- Clarified customer needs, identified options, and recommended products and services
- Provided key information regarding products and services to customers, promoting informed decision-making.
Data Processor
Panalpina
01.2020 - 12.2020
- Transferred written information into databases to maintain consistent, accurate client records and project details
- Uploaded scanned records into company databases, ensuring data integrity
- Prepared payroll documentation by entering data into cumulative payroll documents.
Assistant Manager
Dominos
01.2019 - 12.2019
- Mentored staff to enhance skills and achieve daily targets, utilizing hands-on and motivational leadership
- Maintained inventory accuracy through regular stock counts and reconciliation
- Developed training, assessment, and performance monitoring programs to coach and mentor employees.
Education
High School Diploma -
Loyalist College of Applied Arts and Technology
Belleville, ONSkills
- Customer Service Excellence:
- Inbound & Outbound Call Handling
- Complaint Resolution and Issue Handling
- Technical Proficiency:
- Microsoft Office (Word & Excel)
- Data Entry and Order Processing
- Sales and Operational Skills:
- Retail Sales
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Manager
SkiptheDishes
02.2021 - Current
Call Center Representative
24-7 intouch
01.2021 - 12.2021
Data Processor
Panalpina
01.2020 - 12.2020
Assistant Manager
Dominos
01.2019 - 12.2019
High School Diploma -
Loyalist College of Applied Arts and Technology