Summary
Overview
Work History
Education
Skills
Timeline

Sonam Sharin

East Gwillimbury

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Fraud Agent I

TD Bank
08.2023 - Current
  • Provided training on fraud awareness and prevention techniques, increasing staff knowledge and vigilance.
  • Evaluated new tools and technologies for potential fraud detection benefits, staying current with industry advancements.
  • Established strong communication channels with banks and credit card companies to report fraudulent transactions promptly, minimizing financial impacts on both parties involved.
  • Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
  • Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
  • Reduced fraud cases by implementing effective detection strategies and monitoring systems.
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Managed approximately 50 incoming cases per day.

Easyline Specialist

Td Canada Trust
09.2021 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed over 50 calls per day.

Sales Associate

Winners
01.2020 - 11.2020
    • Deliver enhanced customer experience and create a positive first impression by greeting customers in a friendly and enthusiastic manner
    • Building and enhancing customer relationships by assisting customers with needs, inquiries and product information
    • Assisting with merchandising of clothing, furniture, accessories and monitoring floor stock, and processing shipments
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service/ Cashier

Pizza Nova
11.2014 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Diploma - Teaching English As A Second Language, TESL

Seneca College of Applied Arts And Technology, North York, ON
02.2022

Bachelor of Arts - History, English and Classical Studies

University of Toronto, Toronto, ON
06.2016

Skills

  • Exceptional at providing customer service in a polite and professional manner
  • Multi-tasker with excellent decision-making skills
  • Responsible, confident, diligent, dependable, and creative
  • Flexible at working collaboratively and independently
  • Personal management-organized and possessing effective problem-solving attributes
  • Teamwork-co-operates well with others to achieve goals and able to adapt to any circumstance on the job
  • Communication and People Skills- always has a positive attitude, enjoy helping people, and effective at working with people of diverse backgrounds and temperaments
  • Computer Skills- Microsoft Word, Excel, PowerPoint, email, internet, research in databases, etc
  • Possessing fluency in Farsi and Hindi

Timeline

Fraud Agent I - TD Bank
08.2023 - Current
Easyline Specialist - Td Canada Trust
09.2021 - Current
Sales Associate - Winners
01.2020 - 11.2020
Customer Service/ Cashier - Pizza Nova
11.2014 - 09.2019
Seneca College of Applied Arts And Technology - Diploma, Teaching English As A Second Language, TESL
University of Toronto - Bachelor of Arts, History, English and Classical Studies

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Sonam Sharin