Sonam

Processed financial transactions including deposits, withdrawals, and bill payments, ensuring adherence to company policies, industry regulations, and ethical guidelines

• Delivered exceptional service by identifying customer needs, offering tailored banking solutions, and providing clear guidance on financial processes
• Resolved customer concerns swiftly and effectively by applying standard procedures, escalating non-standard issues to senior team members when needed
• Consistently met and exceeded sales targets by promoting relevant banking products and services that aligned with customer needs
• Collaborated with team members to maintain cohesive and positive work environment, sharing updates on routine activities and helping peers achieve their goals

• Processed various banking transactions such as deposits, transfers, and withdrawals in compliance with organizational policies and regulatory standards
• Maintain Accurate Records: Keep thorough and accurate records of customer transactions, interactions, and account changes, ensuring proper documentation is in place
• Generate regular reports on account activities, transactions, and financial services, providing data for audits, compliance checks, and internal analysis
• Review and monitor accounts for any unusual activities or signs of fraud, taking appropriate action to ensure security
• Ensure that sensitive customer data is handled securely, following all privacy and data protection regulations