Summary
Overview
Work History
Education
Skills
Timeline
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Sonam Malhotra

Burnaby,Canada

Summary

High-energy professional with a varied range of knowledge. Interested in pursuing a role related to sales or CRM (Customer Relationship Manager/management) With six-plus years of experience in the field of teaching and three years around of experience in the field of retails. Ability to quickly establish a relationship with clients and colleagues.

Skillful at handling several responsibilities

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring years of retail experience to dynamic new position. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

10
10
years of professional experience

Work History

Personal Shopper

Loblaws Companies Limited
Burnaby, BC, Canada
06.2022 - Current
  • Giving clients product recommendations
  • Taking into account the wants and demands of customers
  • Completing phone and online orders
  • Provide clients with receipts for purchased goods and any necessary credits, refunds, or adjustments
  • Educating consumers about new brands and products
  • Working together to achieve business objectives with sales experts
  • Guiding them about the stocks available to purchase.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Provided fashion advice to customers based on current trends and personal style.
  • Organized clothing racks, shelves, and displays in the store according to size, color, and style.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Created effective visual merchandising strategies to attract customers and increase sales.
  • Processed payments for purchased items using cash registers or other payment systems.
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Scheduled appointments for clients who requested private styling sessions.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.
  • Attended trade shows to stay informed about upcoming trends in the fashion industry.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Provided gift wrapping services for purchased items upon request from customers.
  • Inspected returned merchandise for damage or defects before placing it back on display.
  • Stocked shelves with newly received merchandise according to established guidelines.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Updated item descriptions in computer system for accurate tracking of stock levels.
  • Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Suggested comparable products to replace out-of-stock items.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Asked store associates for help locating missing products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Recognized security risks to properly handle situations.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Produced sales documents, finalized deals and filed records.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reduced process lags by training employees on best practices and protocols.
  • Reset store displays for special events and seasonal merchandise changes.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Trained new hires to optimize profitability.
  • Posed as models for advertising, artistic creation and display of goods.
  • Increased profitability and revenue by generating in sales.

Team Leader

Best Price
Amritsar, Punjab, India
04.2020 - 12.2021
  • Issue receipts to customers for things purchased; provide required refunds, credits, or modifications to customers
  • Assist clients by providing product and benefit information
  • Maintain monthly balance sheets of transaction numbers and amounts for safety
  • Keep track of how much money you spend on each transaction
  • Keep non-monetary records and reports
  • Greet customers as they enter and exit the business
  • Maintain a clean and well-organized checkout area
  • Before the item expires, sell it with a fresh price tag or a special offer
  • Whenever necessary, supervise other employees and give on-the-job training
  • Recycle out-of-date products and replenish shelves with fresh items
  • Compute total payments received over a while and compare them to actual product sales
  • Maintaining interpersonal ties with the general public, particularly consumers, by giving information and addressing their issues.

Mathematics teacher

Private Institution
Amritsar, Punjab, India
11.2013 - 03.2020
  • Delivered homework and assignments to evaluate and improve students' levels of comprehension
  • Prepared, administered, supervised, and graded tests, quizzes, and other assignments following Ministry of Education curriculum requirements
  • Taught kids the importance of adhering to a school's moral norms and conduct
  • Coordinated and planned academic events and activities both on and off campus
  • Kept the classroom clean, organized, and in order
  • Produced and provided progress reports to students and parents
  • Conducted parent-teacher conferences to discuss the progress of a pupil.

Education

Master of Business Management (Business School) -

University of Canada West
09.2023

Learned basic level of French( A1 and A2) -

Alliance Francaise De Delhi
12.2021

Bachelor of Education -

Guru Nanak Dev University

Master of Science in Mathematics -

Guru Nanak Dev University

Bachelor of Science in Economics -

Guru Nanak Dev University

Skills

  • Strong oral and written communication abilities
  • Exceptional customer service and interpersonal skills
  • Able to work in a fast-paced atmosphere
  • Time management and scheduling
  • Maintain a level of quality for the business
  • Positive outlook and good work ethics
  • Always open to learning about newer products and procedures
  • Efficient time management and organizational skills
  • MS Office Proficiency (Exceptional with MS Excel, Word, and PowerPoint)
  • As a team member, follow the directions and contribute constructively
  • Excellent attention to detail
  • A goal is to work in a corporate environment both independently and as part of a team
  • Sales Proficiency
  • Prioritizing Orders
  • Relationship Building
  • Online Order Processing
  • Verifying Order Accuracy
  • Flexible Schedule
  • Purchase Recommendations
  • Documentation and Reporting
  • Customer Service
  • Market Trends Analysis
  • Decision-Making
  • Planning and Organization
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Merchandise Selection
  • Product Expertise
  • Payment Processing
  • Customer Relations
  • Delivery Procedures
  • Product Knowledge
  • Delivery Management
  • Order Coordination
  • Sales Expertise
  • Mobile Ordering Understanding

Timeline

Personal Shopper

Loblaws Companies Limited
06.2022 - Current

Team Leader

Best Price
04.2020 - 12.2021

Mathematics teacher

Private Institution
11.2013 - 03.2020

Master of Business Management (Business School) -

University of Canada West

Learned basic level of French( A1 and A2) -

Alliance Francaise De Delhi

Bachelor of Education -

Guru Nanak Dev University

Master of Science in Mathematics -

Guru Nanak Dev University

Bachelor of Science in Economics -

Guru Nanak Dev University

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