SONAM GARG
Brampton
Summary
Organized and service-oriented professional with a strong focus on customer satisfaction and achieving sales and support goals. Proven experience in managing documentation, processing payments, and resolving customer issues efficiently. Recognized for reliability and a positive attitude, with a commitment to delivering exceptional customer service. Adaptable to fast-paced environments, consistently meeting high standards for quality and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
LTI LALLY TRANSPORTATION
Brampton
02.2023 - Current
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Supported development of training materials and technical manuals for new team members.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Created and updated standard operating procedures for logistics operations.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Logistics Supervisor
Fleetex Transport
Bolton
11.2020 - 01.2023
- Conducted tracking and tracing of shipments to ensure timely delivery.
- Managed ACE and ACI manifest entries for compliance and accuracy.
- Entered data into systems to maintain updated records.
- Booked loads efficiently to optimize transportation schedules.
- Completed skilled tasks, demonstrating expertise in operational processes.
- Coordinated material deliveries and equipment maintenance, transportation, and disposal manifests for off-site shipments.
- Informed upper management or department heads of items loaded or problems encountered.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Monitored workers and reviewed completed work for proper performance.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Collaborated effectively in cross-functional team-oriented environment.
- Managed high-performing team to enhance quality and safety of internal freight systems.
Technical Lead
ML Aggarwal & Associates
Toronto
01.2019 - 10.2020
- Enhanced linking with the organization for better compatibility and information sharing
- Troubleshoot and resolved problems encountered by individual users and experienced across linked networks
- Consistently improved and optimized organizational computer systems to meet the future demands of the team
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Analyzed system performance metrics to identify areas of improvement.
Assistant Manager
Paramount Fine Foods
03.2019 - 09.2020
- Coordinated work handoffs and schedules with other shift Managers
- Attended store walkthroughs with management team and followed-up on directives and recommendations
- Stayed current with all store initiatives and communications, sharing with associates as required
- Developed and maintained effective working relationships with team members, management and customers
- Analyzed productivity reports, assisting in managing performance
- Communicated regularly with management team concerning all aspects of sales, feedback etc
Education
PG Diploma - Biotechnology
Durham College
Oshawa, Ontario04.2019
Bachelor of Science - Biotechnology
IK Gujral Technical University
Punjab, India05.2017
Skills
- Communication skills
- Customs compliance
- Customer service skills
- Motivated personality
- Interpersonal skills
- Multi-task oriented
- Ability to work under pressure
- Attention to detail
- Freight management
- Rate negotiation
- Custom clearance
- Accounting
- Dispatch software
- Load links
- Customer sales
- Documentation management
- Client handling
- Team leadership
- Verbal and written communication
Volunteer Experience
- Rai dispatch, 09/01/20, Tracking and tracing, ACE and ACI manifest, Entering data in system, Booking loads
- Transcendence Holistic Therapy Services - Volunteer on women day under Breathwork and Yoga workshop.
Certification
- CBSA certified Customs Care Specialist ( CBLE 2024 Passed)
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- Canvas painting
- Book Reading
References
References available upon request.
Timeline
Logistics Coordinator
LTI LALLY TRANSPORTATION
02.2023 - Current
Logistics Supervisor
Fleetex Transport
11.2020 - 01.2023
Assistant Manager
Paramount Fine Foods
03.2019 - 09.2020
Technical Lead
ML Aggarwal & Associates
01.2019 - 10.2020
PG Diploma - Biotechnology
Durham College
Bachelor of Science - Biotechnology
IK Gujral Technical University
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