Hi, I’m
Sonam Arora
Burlington,ON
Summary
Versatile Learning and Development Consultant offering over a decade of experience in overseeing design, development and facilitation of training programs and projects for diverse organizations. Well-versed in business, non-profit and government agency operations. Successfully designed, developed and delivered multiple blended and online programs to 5000+ employees and learners across continents (North America, Latin America and Asia).
High level of proficiency with content and e-learning tools (Google Suite, Microsoft Office 365, Adobe Creative, Canva, Vyond, Articulate 360) and LMSs - Google Classroom, Evolve, Canvas, SmarterU, Docebo and Dayforce.
Overview
14
years of professional experience
3
Certification
Work History
Freelance/Self-employed
Freelancer (Training and Content Consultant)
01.2020 - Current
Job overview
- Content Writing for Amazon's AI project (Lex) through Welocalize, USA.
- Curriculum, course content design and development of soft skill training for young adults for ALLCAP, India
- Content writing for online independent publications.
- Proofreading/editing of AI generated content for research projects.
HomeEquity Bank
Instructional Designer and Facilitator
07.2022 - 10.2023
Job overview
- Leading design and development of training content focused on leadership development, change management and employee onboarding and retention.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows and adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Ensuring that all learning and training content is in accordance with organizational needs and requirements.
- Ensuring proper administration and execution of annual compliance training plan, leadership programs and other learning initiatives on company LMS.
- Designed learning content on: sales practices and risks, complaints handling, fraud education, security awareness, Incident reporting; Soft skills like Interviewing skills, Leadership management, DEIB and new hire on-boarding; job aids, SOPs, user guides, tutorials on "How to" documents on access and use of company HRIS and LMS.
Landscape Ontario
E-learning Specialist
05.2021 - 03.2022
Job overview
- Leading training, facilitation, onboarding and orientation for online/blended learning programs for over 200 learners and 20 staff members.
- Lead and design more weekly trainings for instructors and staff through train the trainer presentations and instructional guides.
- Lead development and design of training material using MS Office/Google Suites/Adobe while adhering to branding guidelines and business needs
- Manage all queries as first point of contact for all general learning and facilitation inquiries.
- End to end Management of e-learning content and learner groups on Google Workspace for effective progress tracking and continuous improvement
- Collaborate with key stakeholders to provide timely and effective access, for deployment, improvement and tracking of training content and communications.
- Development and maintenance of platform permissions, mail-lists, user manuals and process SOPs.
- Writing weekly blogs and communications content for the program website through the Squarespace platform.
- Adhere to project management essentials to communicate and coordinate with all cohort learners and key stakeholders for effective delivery of training programs.
Canadian College of Business, Science and Technology
Campus Manager
07.2020 - 03.2021
Job overview
- Function as an online Campus Manager for over 30 college programs
- Manage and execute transition from face to face to online learning for all college programs and staff during COVID lockdown
- Manage and coordinate communications and logistics for effective remote delivery of programs through organization LMS
- Manage training and development of staff and instructors for smooth transition to online/remote delivery of sessions.
- Lead development and design of training guidelines, instruction guides and SOPs using MS Office 365, Google Suites and Adobe systems while adhering to organizational / business needs.
- Manage and maintain accurate records and quarterly LMS reports to provide timely and accurate progress reports related to all college programs.
- Compile and develop reports and dashboards as required - maintaining accurate training records, analyzing evaluation data and monitoring costs for the college director.
- Manage and lead quarterly audits of learner records and credentials in sync with government regulations and requirements.
- Recruit, onboard and train new employees through virtual systems such as Zoom and Skype.
Tata Consultancy Services Limited
Learning and Development Specialist (SME and Faculty, Corporate HR)
10.2016 - 10.2019
Job overview
- Function as a Corporate Trainer for Business Communication, Business English, Leadership & Development programs (over 10 Global/Corporate Programs for 30k+ employees across countries.)
- SME/SPC for content based on Language Learning (English & Italian), Business English and Intercultural Communication
- Conduct face to face and Virtual Instructor Led Training (vILT) for 300+ online classrooms
- Lead face to face and virtual trainings of 1500+ employees per year
- Leading end-to-end design and delivery of content for training - training needs analysis, course design, course content development, user acceptance testing and deployment of content on synchronous, blended, micro learning and gamified modes on e-learning platforms using Articulate rise, Storyline, Adobe, MS Office suite, Vyond, Audacity and in house applications.
- Management of LMS and learner groups for effective progress tracking and continuous improvement.
- Coordination, collection and creation of monthly reports and data analysis for performance tracking of learners and enhancement of various learning initiatives.
Delhi University
Language Trainer and Course Coordinator
08.2010 - 10.2015
Job overview
- Teaching subjects related to Italian language and culture to students enrolled in Graduate and Certification programs
- Prepare, administer and grade sessions tests, presentations, and assignments during the course of the year and Final (written and oral) examination at the end of the year.
- Maintain and prepare attendance records, final examination reports and analysis.
- Training students in soft skills and intercultural communication
- Guide and advise learners on syllabus, academic matters and career decisions.
- Mentor students to improve skills and participate in cultural events.
- Participated in professional development opportunities to stay current with pedagogical advancements in language training.
Education
University of Colorado BoulderCoursera
Certificate from Graphic Design
12.2023
Centennial CollegeToronto, ON
Certificate - TESL1 from Education
09.2020
Delhi University
Master of Philosophy from Italian Studies
01.2017
University Ca' Foscari
Masters in Teaching from Teaching of Foreign Language
01.2011
Delhi University
Masters of Arts
01.2009
Skills
- E-Learning Design and Development
- Corporate Training Programs
- Interactive Design
- Compliance Training
- Adult Learning Strategies
- Coaching and Mentoring
- Learning Management Systems
- Needs analysis
- Leadership Development
Certification
- Foundations of Learning Management System, 03/2022
- Articulate Storyline Essential Training, 11/2021
- Business English Certificate - Advanced, 11/2017, Cambridge Assessment - English
- C2 - corso avanzato di lingua e cultura italiana, 10/2013, University of Foreigners, Perugia (Italy)
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Instructional Designer and Facilitator
HomeEquity Bank
07.2022 - 10.2023
E-learning Specialist
Landscape Ontario
05.2021 - 03.2022
Campus Manager
Canadian College of Business, Science and Technology
07.2020 - 03.2021
Freelancer (Training and Content Consultant)
Freelance/Self-employed
01.2020 - Current
Learning and Development Specialist (SME and Faculty, Corporate HR)
Tata Consultancy Services Limited
10.2016 - 10.2019
Language Trainer and Course Coordinator
Delhi University
08.2010 - 10.2015
University of Colorado Boulder
Certificate from Graphic Design
Centennial College
Certificate - TESL1 from Education
Delhi University
Master of Philosophy from Italian Studies
University Ca' Foscari
Masters in Teaching from Teaching of Foreign Language
Delhi University
Masters of Arts
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