Sonam Amin
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Experience , Administrative Coordinator
Riverside Optical Lab
08.2022 - 01.2023
- Managed high volume incoming phone calls, offering valuable information and effectively routing calls to relevant staff members to enhance communication efficiency
- Spearheaded data management efforts, ensuring the accuracy and currency of departmental records and databases through meticulous data entry and updates
- Oversaw office inventory by conducting regular inventory checks and initiating timely item orders, ensuring seamless workflow
- Implemented a streamlined filing system that significantly improved document, report, and record retention and retrieval capabilities
- Acquired proficiency in database systems to track client and customer information, securely manage confidential records, and compile financial reports.
Administrative Assistant
Coyote T-shirts
01.2021 - 06.2021
- Conduct thorough reviews of purchase order and company receipts to ensure alignment with financial statements
- Accurately documented sales transactions, including payment information and invoicing records
- Established and maintained effective communication with vendors, addressing invoice related inquiries, outstanding balances, and refund processes
- Maintained a meticulously organized vendor account database to ensure precise financial record-keeping
- Verified and processed purchase invoices and debit notes to facilitate accurate financial reporting
- Precisely recorded account transactions within spreadsheets and databases for comprehensive financial tracking.
Call Center Agent
Reliance Home Comfort
09.2020 - 12.2020
- Provided general technical support and troubleshooting guidance over the phone for home comfort systems, HVAC, water heaters, plumbing, or related services
- Scheduled service calls, installations, and maintenance appointments, coordinating with field technicians and ensuring timely resolution for customers
- Accurately record customer interactions, service requests, and updates in the company's Customer Relationship Management system for future reference and tracking
- Maintained up-to-date knowledge of the company's products, services, promotions, and special offers
- Identify opportunities to upsell or cross-sell additional services or products to customers when appropriate
- Followed company guidelines, protocols, and procedures for handling customer interactions, ensuring compliance with service standards and regulatory requirements.
Cashier
Home Depot
05.2020 - 09.2020
- Responded to customer inquiries and offered comprehensive store information
- Demonstrated exceptional customer service through active listening and engaging interactions
- Proficiently operated the cash register POS system for seamless cash, check, and credit card transactions
- Accurately processed payments and efficiently provided correct change to customers
- Collaborated closely with front-end team members to ensure a seamless customer experience
- Cross-trained in various store departments to provide backup support and maintain store operations.
Education
Bachelor of Commerce in Accounting -
University of Mumbai
Mumbai, India2010
Skills
- Excellent Communication
- Active Listener
- Positive Attitude
- Strategic Planner
- Data Entry
- Problem-Solving
- Patience
- Adaptability
- Attention to Detail
- Time Management
- Outlook
- Advance Microsoft Excel and word
Timeline
Experience , Administrative Coordinator
Riverside Optical Lab
08.2022 - 01.2023
Administrative Assistant
Coyote T-shirts
01.2021 - 06.2021
Call Center Agent
Reliance Home Comfort
09.2020 - 12.2020
Cashier
Home Depot
05.2020 - 09.2020
Bachelor of Commerce in Accounting -
University of Mumbai
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