Sonaliben Prajapati
Strathroy
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
Barburrito
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FC Associate and Ambassador
Amazon
11.2021 - 06.2022
- Followed procedures at all times for personal and team safety.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks when necessary.
- Selected packing materials based on size, quantity, and fragility of package contents.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
HR Officer
Ruchi Nirman Pvt. Ltd.
12.2017 - 11.2020
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Education
Graduate Degree - International Business Management
Cambrian College
Toronto, ON04-2022
MBA - Human Resources Management
Gujarat University
Gujarat, India04-2017
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Training and mentoring
- Staff management
- Quality assurance
- Decision-making
Timeline
Supervisor
Barburrito
07.2022 - Current
FC Associate and Ambassador
Amazon
11.2021 - 06.2022
HR Officer
Ruchi Nirman Pvt. Ltd.
12.2017 - 11.2020
Graduate Degree - International Business Management
Cambrian College
MBA - Human Resources Management
Gujarat University
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