Sonali Trehan
Supervisor
London,ON
Summary
Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Supervisor
SUBWAY®Restaurants
London, ON
10.2021 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Team Member
Wendy's
London, ON
08.2021 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
Education
BBA - Human Resource Management
Fanshawe College of Applied Arts And Technology
London, ON 09.2021 - Current
Skills
Restaurant policies and procedures
Service quality enhancements
Team coordination
Staff Scheduling
High-volume dining
Inventory controls
Timeline
Restaurant Supervisor
SUBWAY®Restaurants
10.2021 - Current
BBA - Human Resource Management
Fanshawe College of Applied Arts And Technology
09.2021 - Current
Team Member
Wendy's
08.2021 - 10.2021