Sonali Sundar
Barrie,ON
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Bill Gosling Outsourcing
01.2024 - 03.2024
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Persistently reached out to at least 300 customers daily with extremely past due accounts to recover lost revenue.
Crew Member
McDonald's
06.2022 - 07.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Housekeeper
Four Point By Sheraton
03.2022 - 05.2022
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Sub Artist/Assistant Accountant Intern
Mr.Submarine
01.2022 - 04.2022
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
Crew Member
McDonald's
09.2021 - 12.2021
Customer Fulfillment Associate
Walmart
06.2021 - 09.2021
- Maintained store assets with effective loss prevention strategies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Assembly Quality Control Inspector
Toyota Motor Manufacturing
04.2021 - 06.2021
- Investigated customer complaints to take necessary corrective actions.
- Updated quality control records and reports.
Event Assistant
Papercup Events
01.2019 - 04.2021
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Maximized brand exposure at events through careful placement of promotional materials and signage throughout venues.
Healthcare Volunteer
Snehadaan Hospital
04.2020 - 06.2020
- Improved patient comfort by providing compassionate companionship and engaging in meaningful conversations.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Florist Assistant
Coorg Flowers
04.2018 - 04.2020
- Processed customer orders accurately and efficiently, contributing to increased sales revenue.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Salesperson
Aromas Of Nature
03.2020 - 03.2020
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
Education
Diploma in Business Accounting - Business Accountancy
Georgian College of Applied Arts And Technology
Barrie, ON06.2024
GED -
Bhavan's Vidya Mandir
Kerala03.2020
Skills
- Proficiency in Sage50 and Microsoft applications
- Problem-solving aptitude
- Analytical and Critical Thinking
- Multitasking
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Full Professional
Certification
- FDCPA - Fair Debt Collection Practice Act Certified
- Health and safety certificate
Timeline
Collections Agent
Bill Gosling Outsourcing
01.2024 - 03.2024
Crew Member
McDonald's
06.2022 - 07.2023
Housekeeper
Four Point By Sheraton
03.2022 - 05.2022
Sub Artist/Assistant Accountant Intern
Mr.Submarine
01.2022 - 04.2022
Crew Member
McDonald's
09.2021 - 12.2021
Customer Fulfillment Associate
Walmart
06.2021 - 09.2021
Assembly Quality Control Inspector
Toyota Motor Manufacturing
04.2021 - 06.2021
Healthcare Volunteer
Snehadaan Hospital
04.2020 - 06.2020
Salesperson
Aromas Of Nature
03.2020 - 03.2020
Event Assistant
Papercup Events
01.2019 - 04.2021
Florist Assistant
Coorg Flowers
04.2018 - 04.2020
Diploma in Business Accounting - Business Accountancy
Georgian College of Applied Arts And Technology
GED -
Bhavan's Vidya Mandir
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